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  • Tech/Gaming: SMART Bro Connectivity Issues

    Personal
    28th March 2007 - By Wauks

    SMART Bro is really getting on my nerves. When I got home last night I was all set to update this blog when my internet connection died on me again. I called the Customer Support Representative and they keep telling me the same thing – that they’ve escalated the problem to their higher technical team and I should wait for feedback in 24 hours. When you ask them if you can talk to someone else, the CSR just says “Sorry sir, you’ll just have to wait for the feedback of our Higher Technical Group”. That’s what I keep hearing each time my internet dies down, and it will only get reactivated if I bug them endlessly for the next couple of days.

    I know that Level-up is part of the PLDT group, and so is SMART Bro. All I want is for the Internet to get fixed, hehe. We’ve been getting several complaints lately from all games about the connectivity and players are asking US (Level-up) to fix SMART Bro’s connection. I’m not just talking about Ragnarok. FlyFF and RF players have been complaining also. I know that SMART Bro is pretty successful in terms of acquisition and they’ve done a very good job of expanding the internet infrastructure here in the Philippines. I just wish that after a few more months they will be able to fix their connection and train their CSRs better. They are in such a great position to boost the info tech industry here, and that will greatly benefit the online gaming industry as well.

    More posts to come within the day. I just have to finish up on work backlog. Also, I have the details on how PW players will be able to get their CBT kits, though I think it’s been announced already that the CBT has been delayed again. More details later, I’m running late for work.

    Cheers!

    Click here to read my Weight loss System which let me get rid of 50 lbs. in 5 months!

  • 31 Comments to “Tech/Gaming: SMART Bro Connectivity Issues”

    • Noa on March 28, 2007

      Got the same problem, it happened yesterday, at 4pm, well at 1st, I thought it was because we still haven’t payed our monthly bill. But my friends, also a smart bro user had the same problem, I just hope they do something about this.

    • Perrin on March 28, 2007

      i couldn’t imagine sir wauks would encounter a problem like smart bro[ken]… of all people!

      just proves that the chief is human after all /heh

      good luck with those CSRs… persistence is the key… you might get an upgrade if you (or assign someone else) continually report/inquire/followup on your case.

      if i may… how do LU CSRs’ services compared to those of smart bro[ken]/PLDT reps?

    • reikoku on March 28, 2007

      weee smart broken???!! lolz. I subscribed to smart bro for 1 year and for that whole year connection issues were not resolved so I had it disconnected and applied for pldt dsl. :)

    • mhuu~ on March 28, 2007

      SmartBro?PLDTdsl? As Wauks has hinted in his post, they are like sisters. As long as the father/mother doesn’t do anything to resolve the connectivity issue that a lot of users are crying out for eversince the birth of broadband here in our country, we will still problems in connectivuty such as no connection or the regularly experienced slow down of connections.

      Sorry, but after 2 years of using the only available line here in our vicinity, i have learned that our (consumer) problems will only be haerd by deaf ears. X_X

    • MasterZen on March 28, 2007

      And not to mention, the 1-2 year Lock-in Period ^^;

      ROAR! =p

    • Jean- on March 28, 2007

      wauks,

      Same with the services of LUG.. wakoko .. illegal 3rd party programs still working di nio magawan ng paraan almost 4 years na ang Ro still ASA sa BOT amf… magtrabaho nmn kau jan..

      Bro inis nko talaga..

      jean

    • Euri on March 28, 2007

      Goodness, lagi namang broken ang SMART Bro. Such a waste of money. Really.

    • Wauks on March 28, 2007

      Well it’s sad to hear that a lot of us have the same problem. :(

    • Yogi on March 28, 2007

      hay mag Globe Broadbands nlng ako.. haha prang mas maganda pa un P995 384kbps… pero sir wauks tama kayo nasi-sira yung connection tpos pag tumawag ka sa CSR nila same din yung sinasabi sakin pero wala nmn nangyayari.

    • Nick on March 28, 2007

      kung d sira ang smart napakabagal ng connection.. sana maayus nah to..

    • Thorian on March 28, 2007

      Level-up Games customer Support is way way way worst!!!! Just ask my fellow thorians..

    • acidgrin on March 28, 2007

      that happened to me last week! my connection was out for almost 5 days! smartbroken tlga…

    • Lagnarok on March 28, 2007

      SMART Bro is really getting on my nerves. When I got home last night I was all set to update this blog when my internet connection died on me again. I called the Customer Support Representative and they keep telling me the same thing – that they’ve escalated the problem to their higher technical team and I should wait for feedback in 24 hours. When you ask them if you can talk to someone else, the CSR just says “Sorry sir, you’ll just have to wait for the feedback of our Higher Technical Group”. That’s what I keep hearing each time my internet dies down, and it will only get reactivated if I bug them endlessly for the next couple of days.

      NOW YOU KNOW HOW WE FEEL WHEN WE ARE TALKING TO MY LEVEL UP CSR,WITH REGARDS TO OUR ACCOUNTS

    • iCe on March 28, 2007

      it also happen to me last night.. sometime you just have to unplug tje adapter for few minutes and replug it. XD then you’ll have connection again, but sometime it won’t work. XD

    • Wauks on March 28, 2007

      @Thorian and Lagnarok

      I respect both your opinons and I agree with you that Level-up has to improve on the Customer Service angle. Hopefully we will be able to fix it as the days go by.

      @iCe

      I have the same problem! Is it working na on your end?

    • Noa on March 28, 2007

      Good Evening, just fixed it kanina lang…:P

    • Joel S. Tan on March 29, 2007

      SmartBro must die! Let’s all shift to Pinoy Big Bro na lang. :P

      Kidding aside, I’m getting the same lame service. The sad thing about this is, I’m locked in for a year … and so are you guys. All in the same boat.

      So what happens if someone suddenly thinks about putting up a group to bash and lobby against SmartBro?

    • Joel S. Tan on March 29, 2007

      “NOW YOU KNOW HOW WE FEEL WHEN WE ARE TALKING TO MY LEVEL UP CSR,WITH REGARDS TO OUR ACCOUNTS.”

      ^ Now, this seems a bit unfair to the chap who fought for every Midgardian’s right when he was still “just a player.”

    • jhebhoy on August 3, 2008

      lufet ng smartbroken 1mount na aq ala OLgame nice work guy’s

    • jhebhoy on August 3, 2008

      SMART Bro is really getting on my nerves. When I got home last night I was all set to update this blog when my internet connection died on me again. I called the Customer Support Representative and they keep telling me the same thing – that they’ve escalated the problem to their higher technical team and I should wait for feedback in 24 hours. When you ask them if you can talk to someone else, the CSR just says “Sorry sir, you’ll just have to wait for the feedback of our Higher Technical Group”. That’s what I keep hearing each time my internet dies down, and it will only get reactivated if I bug them endlessly for the next couple of days.

      NOW YOU KNOW HOW WE FEEL WHEN WE ARE TALKING TO MY LEVEL UP CSR,WITH REGARDS TO OUR ACCOUNT

      glaw glaw suport group bka m istrok 1mount n toh men

    • brian of baguio on September 2, 2008

      pangalawang beses ko na po ito n hinde makakonekta sa levelup games. sa games nila at sites. walang problema s levelup. at ngayon pang limang araw na po n ala kaming koneksyon s levelupgames site at online games. mabilis naman po ang aking konekson at nakakaaccess po ako s ibang site. sana po masulusyonan powe ito kasi pangalawang beses n powe ito. maraming salamat.

      my ip: 192.168.237.242
      my Pysical Address: 00-1E-8C-7F-62-16

      Microsoft Windows XP [Version 5.1.2600]
      (C) Copyright 1985-2001 Microsoft Corp.

      C:\Documents and Settings\emo>tracert http://www.levelupgames.ph

      Tracing route to http://www.levelupgames.ph [202.57.118.35]
      over a maximum of 30 hops:

      1 95 ms 27 ms 32 ms 192.168.224.1
      2 40 ms 38 ms 76 ms 121.1.4.193
      3 95 ms 67 ms 207 ms 121.54.3.1
      4 77 ms 114 ms 118 ms 203.111.225.34
      5 92 ms 44 ms 164 ms 203.111.226.13
      6 150 ms 184 ms 61 ms 121.1.3.243
      7 73 ms 84 ms 99 ms 202.57.112.70
      8 * * * Request timed out.
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.

    • jerome on September 4, 2008

      AMF! wala nanaman OLgames! 6 days na, ok naman pag nagssurf lang ako pero sa OLgames di na makapasok pati sa LU website ayaw di. sino ba nag bblock sa OLgames? smartbro ba? o site ng OLgames.

    • cheppy on March 30, 2009

      nakuh tae naman kaya amffff amffff talaga!!! tae na tae naman until now sira pa rin smart ok sana kung mabawi ko pa exp bonus at premiums na di ko man lang nagammit for mag 4 days na grrrrr naman!

    • Armizael on March 31, 2009

      same here ayaw komonek sa levelupgames kahi anog games nila at site ayaw komonek…. smartBRO user here asar nman sayang RohanPoints ko

    • mastertoby on April 1, 2009

      ako rin…bkt ayw komonek???? maayos b 2?

    • ramz on April 1, 2009

      bkit hindi ako makapasuk sa levelupgames 2 weeks na!!!!
      na mimiss ko na levelup ko

    • ramz on April 1, 2009

      kaasar nman sayang expe mode
      bkit hndi komonek ang levelup

    • FatalStrike on April 2, 2009

      Kainis nmn oh, 2 times na ako tumatawag sa CSR ng SmartBro-ken and lagi nila sinasabi monitor ko ung connection in 24hrs, amp 48hrs na, wala man lang sila forum na pede mo silang murahin oh paglabasan ng sama ng loob. Kung wala lang contract cguro matagal na ako nagpalit ng contract. Tae…

    • Renz on May 5, 2009

      SmartBro-ken tlga!. Fatal kaya sila siguro di gumawa ng forum para di sila mamura! SHIT sila. nka prepaid na smartbro-ken ako. Potek minsan 30 mins ko walang speed connection pero naka connect siya sayang lang oras ko. sayang pera potek.

    • trowell on August 23, 2009

      guys,, same ako sa problem nyo po ngyon lng nangyri d2 sa brunei na hindi ako mkaconnect sa site ng levelupgames pati sa ingame nila anu po pwede solution na gwin pra mkaconnect ulit txxx

    • archblue on September 30, 2009

      pag humangin or umulan ng malakas nawawala conenction then after that babalik pero panay naman RTO tried possible solutions na baka sa akin lang problema..pero ndi … smartbroken lang talaga.. if i have any other choice i wont continue to patronize their service …

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