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SMART BRO Users - Need Your IP Address

I’ve received several reports on how SMART BRO users can’t seem to access Level Up websites and any of our games for almost 3 days running. I’ve talked to our IT Head and Chief Operating Officer and they’ve already begun coordinating with SMART BRO. They also asked me to get the IP Address of SMART BRO users having problems so they can do a better investigation. If you’re a SMART BRO user and you can’t connect to the game or our websites, please enter this URL in your browser to get your IP Address - www.whatismyip.com. Once you get it, please leave a comment below with your IP address. I’ll forward it to our IT team after I get a good sample size.

Thanks for patiently waiting for the resolution of this issue. Hopefully we can resolve it as soon as possible.

This entry was posted on Saturday, June 14th, 2008 at 12:26 pm and is filed under Ragnarok Online. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. 1,363 Views

92 Responses to “SMART BRO Users - Need Your IP Address”


  1. 121.1.53.57

    ang ip ko po, thanks!!


  2. Finally there’s some hope. Hahaha. I’ll give my IP address later when I get home. Thanks. :)


  3. sir waukster i’m one of those few who have problems connecting to the ragnarok using the smartbro…

    here’s my ip address sir

    203.87.188.74


  4. sir waukster ang bakit ganun mag kaiba yung ip ko sa DOS kesa sa site na binigay nyo

    btw here is my IP from the DOS command

    192.168.252.251

    eto naman po ung sa

    site nyo

    203.87.188.74


  5. ^ Thats your IP for your Local Network. They need the IP address your ISP assigns to you.


  6. I was referring to the first IP address mentioned


  7. so yung sa http://www.whatismyip.com talaga ung need ok here po yung IP ko from whatismyip site para po mas maayus bka po kasi nkakalito ung isa kong comment.

    ip address: 203.87.188.74


  8. Hi Waulkster,

    Here is my smartbro IP address. I cannot connect to mylevelup, levelup support as well as in the game server for three days now. It’s 1.5x exp but I can not utilize gaming time in my newly topped up accounts. Hope you fix the problem soon. Thanks.

    IP address got from whatsmyip.com is 203.87.183.218

    Below is the trace route i made from my pc.

    Tracing route to http://www.levelupgames.ph [202.57.118.44
    over a maximum of 30 hops:

    1 2 ms 2 ms 1 ms 192.168.1.1
    2 10 ms 8 ms 9 ms 192.168.224.1
    3 13 ms 16 ms 20 ms 203.87.183.217
    4 36 ms 33 ms 21 ms 121.1.4.65
    5 18 ms 22 ms 19 ms 121.54.3.41
    6 53 ms 35 ms 42 ms 203.111.226.81
    7 55 ms 30 ms 24 ms 203.111.225.161
    8 14 ms 54 ms 27 ms 203.111.225.158
    9 67 ms 82 ms 37 ms 203.111.225.157
    10 15 ms 20 ms 16 ms 203.111.226.6
    11 110 ms 67 ms 37 ms 203.111.226.5
    12 13 ms 22 ms 28 ms 121.1.3.243
    13 16 ms 24 ms 32 ms 202.57.112.70
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


  9. 121.1.53.58 e2 po sir wauks sana maayos agad to


  10. Your IP Address Is 121.1.10.242


  11. oops.. I forgot to remove the your ip address thing.. heh that’s my IP Address! not yours! lol heh


  12. 203.84.180.62 hehehe Thnx po in advance Sir Waukster /heh


  13. FINALLY! sir wauks .. e2 puh ung ip quh puh .. paki nlng puh .. ksi galit na galit na ung mga tao d2 sa xhop na magragna.. thanx puh..

    121.1.53.31


  14. sir wauks

    any updates po tungkol dito??


  15. oo nga, sir pelase guve us an updates.. thank you


  16. 121.54.1.8 = IP address

    This all started after last server maintenance (RF), eversince tuesday, I can’t connect to the game.

  		17.
    Same Ft. Protector
    June 14th, 2008 at 10:19 pm

    203.87.189.214


  18. Here’s my IP Address 121.1.18.241


  19. Here’s my IP sir… sure that this will help hopefully…

    203.87.190.134

    I can’t log in to RF online Philippines and can’t browse to LU! website, Rf boards, also Ragnarok boards Philippines and finally the LU! costumer support page…


  20. Ako rin po.

    IP Address: 121.54.66.24

    Pakifix narin ung akin po thanks :)


  21. Here’s Mine…

    192.168.254.247

    ASAP Wauks.. thx


  22. this is my ip add in your link >>>www.whatismyip.com

    121.1.53.2

    i hope a fast action towards this incident…i badly miss my rf…


  23. ^oops.. mali…

    e2 pla ung akin

    121.1.53.17


  24. e2 po sakin..

    121.54.1.13

    almost 3 to 4 days na problem ko.


  25. hi Mr. Waukeen.

    heres my ip add 203.87.188.174

    ive tried performing traceroutes to levelupgames.ph as well as ragnarok.ph

    but it was immediately interupted on the 8th hop.

    ping tests shows 100% to the above mentioned websites as well.


  26. 121.1.53.8

    thanks sir wauks


  27. e2 po ang IP address ko

    121.54.1.13


  28. Here’s my IP address: 121.1.53.45


  29. Sir,

    This Is The CellSites Public IP Address At My Place/Vicinity:

    203.111.235.7 - Cagayan de Oro City, Mindanao, Philippines…

    Hoping We Can Resolve ASAP, AOTM…


  30. ito po: 125.60.241.112. since di ako maka-access ng LU sites, di rin ako makapag-patch ng perfect world client….


  31. 121.54.1.13


  32. 121.54.1.13


  33. Sir wauks eto po IP address ko thanks po ^___^


  34. eto IP ko akala ko pc ko na me problema amf. Nireset ko pa router ko para makapag Ragnaboards lng T______T

    121.1.53.45


  35. Sir wauks eto po IP address ko thanks po ^___^

    121.54.1.13


  36. hindi ata napost ung una kong comment. Post ko nalang po ulit para sure. Sorry sa double post XD

    121.1.53.45


  37. e2 po..

    121.54.1.13


  38. 121.1.53.5 Thanks. Sana maayos agad.


  39. finally may progress somehow but still we can’t enjoy times 2.. well anyways i hope this problem will be resolved for the sake of the smart bro subscribers.. here’s mine sir..

    121.1.53.10


  40. Heres my IP add 203.84.180.178


  41. suggestion lng po sir wauks mag pa lagay po siguro kayo ng announcement sa ragnarok/levelup web site about dito para lahat ng may problem sa connection ng smartbro sa ragnarok etc. ay mga ka pag post ng IP nila d2…

    sana may update na huhuhu sayang yung load ng mga char ko /sob ayoko mag quit huhu part na ng life ko ang RO since lumabas to /sob


  42. Hi guys. Just a quick update - we’ve already escalated it to our Tech Team and SMART BRO. If you can, please help us speed up the process by calling their customer support and telling them that you can’t connect to our games. The problem is with SMART BRO and not LU so we need all of you to keep on badgering them till they fix it. While you’re doing that, we’ll continue talking to their management.


  43. sir wauks tumawag napo ako sa hotline ng LU sabi sa akin LU daw may problema wait nalang daw ako sa next server maintenance baka gumana na daw, sabi daw meron talaga times na mag log-in server failure ang RF at maayos lang daw after server maintenance every tuesday, galing na mismo sa tauhan nyo yun. As for smartbro i called them up also wala naman daw problema sa system nila kasi kung may sira daw eh sana lahat ng website di namin mapasok. Nalilito na kami kung sinu ang may problema. Tska po may ibang smart user naman na nakaka pasok.


  44. Sa LU may talagsa sir wauks. Kasi after maintenance lang kami nakakaexperience nito. Almost 1 week na kami d nakakalaro ng RF. 1 week wasted sayang talaga :(


  45. sorry typo: I meant sa LU talaga may problema >.<


  46. RF is losing a lot of customers already….. What a sad sad sad story….


  47. i thought that this is our hope, so sad naman wala pa rin pala.. and ending is tawagan na naman.. nagawa ko na yun.. umamin na MYLU na ang RF daw may sira talaga wait nalang daw tayo next server maintenance..


  48. So wala talaga? We’re sitting ducks till next maintenance? Sayang ung jades.. :( Ala ba tayo compensation man lang.. khit maliit ok lng :(


  49. wala naman tayo magawa eh.. controlado nila ang lahat, just 1 clik lang nila, pwede di na tayo makapag laro, eventhough pinaghirapan natin..


  50. Hmm, okay. I’ll continue to bug SMART and our IT Team about it. But guys, please continue to call SMART BRO to pressure them to also act on the problem. Rest assured, I’m doing all I can to fix this.


  51. sana naman ma stop na yung turian, kasi we realy love to play RF and other MYLU games, i hope as soon as possible magawan na nang paraan, thank you po sir wauks, atleast you give as some hopes.


  52. guys gumamit kasi kau ng ibang ISP para malaman nyo na di sa Level up ang problem, like saakin pag gumamit ako ng smartbro di ako mka connect kahit sa mylevelup mismo di mka log-in pero pag gumamit ako ng ibang ISP exp. “Blast” gumagana naman mga games ng levelup ng wala problem… so meaning smartbro talaga may problem


  53. yun nga eh. ang di natin alam kung sinu ang nag block? yung MYLU ba or ang SMARTBRO. galing po talaga sa MYLU personael ang sabi nya na ganun talaga pag LOG-IN CONNECTION FAILURE ang problem, wait nalang daw muna ako next server maintenance they will fix it.. from MYLU personal na yan ha babae po yung nakasagot sa akin.


  54. amf kasi smartbro nka 1 year subscription ako pag hindi ko na tapos ung 1 year ko, bayad ako sa remaining months waAAAAA gus2 ko lumipat sa ibang ISP!!!! amf na smartbro!! 6k daw babayaran ko sa disconnection!! di ako mka laro kahit anu gawin ko walang silbe net ko!


  55. Waa bakit nawala yung post ko? Eto po IP address ko

    121.1.53.45


  56. Di pala nawala post ko, naiba lang ng pwesto. Waa, bakit ganun??? Sir Wauks, sino ba talaga may problem? Kasi nung Wednesday night after ng maintenance nakapaglaro pa ko. Nagstart siya nung Thursday lang. Sana naman maayos na. Ipapaputol ko na siguro talaga tong SmartBro ko. Sobrang panget ng service, lalo na ang customer support. Lagi nawawala connection. Tapos ang payment ganun pa rin. Tapos di pa nila malaman kung may problema system nila. Ano ba naman yan! Customer service really sucks here in the Philippines. Hindi customer ang priority eh! For ragnarok lang ang connection ko!!!! Huhuhu


  57. Ang dami naman pala may problema ngayon lang nagsireact. Eh di sana mas naging maaga pagaksyon dito.


  58. sabi ng call center ng smart sa LU daw may problema. tumawag na ako 3 beses yun ang sinasabi nila T_T


  59. Hey guys, another update. Our management team is now talking with PLDT directly to check the ISP lines. At this point it doesn’t matter anymore who’s fault is it. What’s important is both companies are talking to resolve this at the soonest possible time. Will keep you updated if there are any developments.


  60. thank you po sir wauks.. we are so eager to play na po kasi sayang yung JADES and PREMIUM SERVICE namin..


  61. wag kayo mag papaniwala sa smart, ganyan naman sila lagi eh pagod na pagod nako sa bulok na serbisyo nila, mahilig sila mag pa troubleshoot, at mag turo sa kung sino sino… di lang itong case na to naging problem ko sa smart pati sa slow speed nila dahil sa bulok na base station nila, kung sa lvl up ang problem bakit wala problem ibang ISP’s connecting to all games ng level up… pero ang smartbro lang ang ganito…


  62. I assume tuesday pa to maayos. Haiz. D na ko magexpect maayos agad to.


  63. Cant log in for 5 days already… Bugs, Hacks, Connectivity problems…….whats next? LU pls….. check ur IT staff if they are qualified….or you will end up like any other games… gone to the bin….


  64. 121.1.53.45

    Here’s the one that i got on whatismyip.com

    I hope u can get it! Salamat in advance!


  65. My IP Address in the website is 125.60.241.174

    but in DOS my IP address is 192.168.1.100

    Medyo lag po ragnarok ko! di ko alam kung bakit…

    Wala nman ako download except mga patches ng RO.

    Paki fix na lng po!!! Thnx!!!


  66. any updates sir wauks?


  67. any updates about this?


  68. IP address is 121.1.53.29

    Maayos po sana kaagad.


  69. wala pa rin ba updates??


  70. any news po??


  71. sob

    121.1.53.57


  72. About to post another update. Gimme 20 minutes. :)


  73. updates po sir wauks malungkot na malungkot nako d2 /sob tuesday pa tong problem na to saakin… miss na miss ko na mga char ko!! /sob /sob /sob


  74. update naman pls..


  75. sir wauks gud pm! san na po ba ung update nyo po? more than 20 mins. na eh. Im dying to play na miss ko na char ko sayang din ung jades at PS ko diko ma gamit


  76. Ala parin. Ako rin.. atat na ako makalaro (although d ako nasama sa free premium) hayz.. :(


  77. hanggang kelan po kami maghihintay? pa expire na jades at PS namin di man lang namin ma enjoy yung “compensation”. Di na ata compensation un eh


  78. Sana may compensation tau for affect smartbro players. Kakaasar talaga.. d parin ako makalaro :(


  79. hmmmmm no update still. naka nakatulog na si sir wauks :(


  80. Sir wauks.. ala pa po update? :(


  81. Update in 20 mins? hayz… I HATE RF amf talga


  82. 203.84.188.10 heres my IP


  83. guys may bagong Post si waukster lipat kau dun sa bago


  84. ano link sa bagong post?


  85. SAN YUNG BAGONG LINK


  86. sir wauks asan na po update? huhuhu bat po ang tagal ng 20 mins nyo po ilang ora na eh


  87. hay naku.. bat kayo nag post ng IP niyo? hahaha

    madali lang po ayusin problema niyo mag search kayo sa internet pano iaccess CANOPY settings ng smartbro ninyo


  88. its hard to log on in the games of levelupgames, like flyff.
    this is my ip adress. MY IP Address Is 125.60.241.226.

    can u help me…


  89. Hello smartbro, this is the nth time I would raise this issue.
    You are blocking 95 % of the websites!! We can not effectively use your service.

    Please give us credit. You can’t just take money off people and provide lousy service. That is not good business practice.

    I have emailed you August 13, text Smart Support many times too at # 0918 500 3000.
    I have also visited your office in Robinsons Galleria last week but the your service worsened and nobody bothered to call us to tell us how to fix it.

    What’s going on? If you can not provide service then stop advertising it. You are cheating the people.


  90. e2 oh Ip Q xa Smart BRO paki ayos naman poh pls maawa poh kayu…
    Physical Address: 00-13-D4-14-0D-E1
    IP Address: 192.168.232.86
    Subnet Mask: 255.255.224.0
    Default Gateway: 192.168.224.1
    DHCP Server: 192.168.224.1
    Lease Obtained: 10/2/2008 6:32:33 PM
    Lease Expires: 10/9/2008 6:32:33 PM
    DNS Servers: 4.2.2.1, 4.2.2.2
    WINS Server:

    maawa poh kayu…^^


  91. im a smartbro user .. and i know my people who dont really pay bills for smartbro and still can surf the net its because they are using others IP mac and anything lol i dont really know how to do it… so becareful guyz on giving your ip address to anyone … u can see my profile here send me some message if like lol http://friendster.com/marcbacorz


  92. 121.54.107.38… this is my ip address,, it seems i cant play ragnarok, because i seemed to banned.onegai shimasu tetsudatte kudasai..

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