Before anything else, let me greet all the dads out there happy father’s day! Okay, now on to the business at hand. I made a few calls to follow-up on the status of the SMART BRO connection issues and our ICT Head advised me to get more information so they can finally resolve the problem, letting you guys connect to the game and play again. We need people affected with the connectivity to do a trace route. Instructions on how to do this after the jump.
1. Go to Command Prompt
2. Type “tracert 202.57.117.1″
3. Copy paste the results to the comments section below
After 5-10 people do this, I’ll immediately compile and send to our IT Team so they study and fix it. By the way, I just came back from the Toy Con in SM Megamall. I’ll post about that tomorrow. 
pusa on June 16, 2008
sana may compensation. bili sana ako ng sale item sa flyff kaso wala na.
joanne on June 16, 2008
sir wauks help po bat di pa rin ako maka connect
Nards on June 16, 2008
Aun ok na kaso kelangan pa rin iretry retry ung gameguard. Ska ung ragnaboards d ko p rin ma visit
Captain War on June 17, 2008
sir wauskster yung mylevelup ko di pa din ayus ragnarok palang naayus…
joanne on June 17, 2008
okey na connection ko,, pero ala na JADES at PS ko..huhuhuhuhu, sana may compensation samin, kasi di namin kasalanan di kami maka OL eh..
Coffe Prince on June 17, 2008
hindi nalabas gameguard wahhh
Coffe Prince on June 17, 2008
bakit di po nalabas gameguard? wahh nu gagawn ko?
Brian on June 17, 2008
Amf yung smartbro ko naman nawalan ng connection. Hahaha. Oh, well, basta ayos na ragna. Panget talaga ng smartbro-ken.
joanne on June 19, 2008
hahay sira na naman… patch failure na naman problema
alexxenjoy on June 26, 2008
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 5 ms 8 ms 7 ms 192.168.224.1
2 8 ms 9 ms 7 ms 125.60.241.193
3 13 ms 9 ms 9 ms 121.54.3.33
4 11 ms 7 ms 7 ms 203.111.226.69
5 7 ms 11 ms 10 ms 203.111.226.13
6 7 ms 11 ms 10 ms 121.1.3.243
7 12 ms 12 ms 9 ms 202.57.117.1
Trace complete.
zak on June 29, 2008
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\USERS\ACER>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 17 ms 40 ms 16 ms 192.168.224.1
2 239 ms 249 ms 242 ms 203.84.186.165
3 701 ms 564 ms 561 ms 121.1.5.225
4 529 ms 322 ms 248 ms 121.54.3.137
5 * 248 ms 251 ms 203.111.226.61
6 270 ms 329 ms 427 ms 203.111.226.6
7 276 ms 226 ms 255 ms 203.111.226.5
8 274 ms 319 ms 256 ms 121.1.3.243
9 270 ms 236 ms 221 ms 202.57.117.1
Trace complete.
jhebhoy on August 3, 2008
hangang ngaun cra prin d mk play ngf OLgame 1mount n sarap non ng bbyad k ng d mo n gagamet
shen on August 29, 2008
magandang hapon po… nais ko pong ipagbigay alam na hindi na naman kami makakonekta sa levelup games… tinawagan na po namin ang SmartBro at kayo daw po ang aming kwestyunin… inaasahan po namin ang inyong malugod na pagtugon… maraming salamat po…
Ace on August 31, 2008
Same here no connection since August 29, 2008. Cannot play PW.Also the gameguard in Lineage II doesn’t update either, so I cannot play anything! I don’t know if it’s connected.Please help ASAP
brian of baguio on September 2, 2008
pangalawang beses ko na po ito n hinde makakonekta sa levelup games. sa games nila at sites. walang problema s levelup. at ngayon pang limang araw na po n ala kaming koneksyon s levelupgames site at online games. mabilis naman po ang aking konekson at nakakaaccess po ako s ibang site. sana po masulusyonan powe ito kasi pangalawang beses n powe ito. maraming salamat.
my ip: 192.168.237.242
my Pysical Address: 00-1E-8C-7F-62-16
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\emo>tracert http://www.levelupgames.ph
Tracing route to http://www.levelupgames.ph [202.57.118.35]
over a maximum of 30 hops:
1 95 ms 27 ms 32 ms 192.168.224.1
2 40 ms 38 ms 76 ms 121.1.4.193
3 95 ms 67 ms 207 ms 121.54.3.1
4 77 ms 114 ms 118 ms 203.111.225.34
5 92 ms 44 ms 164 ms 203.111.226.13
6 150 ms 184 ms 61 ms 121.1.3.243
7 73 ms 84 ms 99 ms 202.57.112.70
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
jerome on September 4, 2008
ako hindi maka laro ng FLYFF pati website ng my.levelupgames.ph hindi ko mapasok. smartbro ba may mali?
renz on October 20, 2008
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 22 ms 7 ms 11 ms 192.168.224.1
2 9 ms 7 ms 7 ms 203.84.184.233
3 9 ms 22 ms 11 ms 121.1.5.17
4 13 ms 12 ms 14 ms 121.54.3.2
5 14 ms 17 ms 12 ms 203.111.226.57
6 16 ms 12 ms 14 ms 203.111.226.2
7 10 ms 12 ms 14 ms 203.111.226.1
8 15 ms 12 ms 17 ms 121.1.3.243
9 14 ms 14 ms 17 ms 202.57.117.1
trace complete.
clowee on January 11, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 6 ms 15 ms 13 ms 192.168.224.1
2 164 ms 25 ms 24 ms 203.84.181.69
3 34 ms 45 ms 60 ms 121.54.3.1
4 28 ms 101 ms 81 ms 203.111.225.34
5 42 ms 22 ms 24 ms 203.111.225.153
6 23 ms 24 ms 19 ms 203.111.226.2
7 89 ms 102 ms 111 ms 203.111.226.1
8 20 ms 25 ms 17 ms 121.1.3.243
9 22 ms * 19 ms 202.57.117.1
paolo on February 15, 2009
anu ba yan wla nanamn Ragnarok anu ba2 sakit ng smart bro d ba kaya solutionan 2???
brian of mindoro on March 14, 2009
pag umaga panget connection sobrang lag grabe.pero pag av na mjo aus na,unti nlng lag..haha.sa freestyle un..tas minsan bgla mawawala connction amf..10mbps lng kc bgal sobra!!
Boanerge Andaya on March 16, 2009
bat hinde ako makapasok sa yahoo mail ko ?? at sobra bagal speed ng internet eto po trace route ko..3 weeks na…..
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 50 ms 77 ms 59 ms 192.168.224.1
2 46 ms 34 ms 27 ms 121.1.53.1
3 22 ms 89 ms 67 ms 121.54.3.41
4 61 ms 72 ms 36 ms 203.111.239.198
5 31 ms 15 ms 27 ms 203.87.132.49
6 17 ms 32 ms 37 ms 210.5.65.97
7 75 ms 22 ms 24 ms 210.1.65.2
8 48 ms 26 ms 38 ms 202.57.117.1
Trace complete.
boanerge andaya on March 16, 2009
ang bagal po ng internet d2… at di ako makapasok sa yahoo mail error code 1 daw po…..parang yun na assign na ipaddress sa akin restricted sa yahoo..hope ko na ma resolve nyo po agad ito problem ko…
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 50 ms 77 ms 59 ms 192.168.224.1
2 46 ms 34 ms 27 ms 121.1.53.1
3 22 ms 89 ms 67 ms 121.54.3.41
4 61 ms 72 ms 36 ms 203.111.239.198
5 31 ms 15 ms 27 ms 203.87.132.49
6 17 ms 32 ms 37 ms 210.5.65.97
7 75 ms 22 ms 24 ms 210.1.65.2
8 48 ms 26 ms 38 ms 202.57.117.1
Trace complete.
Shinta on March 28, 2009
Can’t access LU games and websites… Here’s my trace route report.
Tnx in advance!
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 10 ms 17 ms * 192.168.224.1
2 11 ms 12 ms 15 ms 121.54.66.17
3 * 77 ms 38 ms 121.54.3.130
4 32 ms 32 ms 42 ms 203.87.132.53
5 * 35 ms 44 ms 124.83.5.61.pldt.net [124.83.5.61]
6 33 ms * 34 ms 210.1.65.2
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
chayrol on March 30, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 12 ms 8 ms 7 ms 192.168.224.1
2 61 ms 89 ms 74 ms 121.54.15.53
3 39 ms 36 ms 22 ms 121.1.6.193
4 69 ms 34 ms 30 ms 121.54.3.146
5 21 ms 32 ms 19 ms relay.sea-box.net [203.87.132.61]
6 64 ms 51 ms 28 ms 210.14.27.33
7 59 ms 34 ms 50 ms 210.1.65.2
8 119 ms 117 ms 72 ms 202.57.117.1
cheppy on March 30, 2009
shinta,
ako rin eh di ako makapasok sa levelup website at di din ako makapagtop up dahil dun at its been already 3 days na since nahappen yon.. smartbro po ako. i thought i had problems with the flyff program so i re install it as well as i change my anti virus since the thought that it might affect my games and yet dito nakita ko eh meron din pala iba like me.. huhuhuh help naman po pls help pano po ba gawin para magkaflyff na ulit ako…
cheppy on March 30, 2009
Tracing route to 203.111.229.246 over a max of 30 hops
1 10ms 7ms 9ms 203.111.229.246
trace complete
Shinta on March 31, 2009
NOo update yet? How bad, I want to play…
Firion on March 31, 2009
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Rue>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 22 ms 9 ms 17 ms 192.168.224.1
2 14 ms 11 ms 12 ms 121.54.100.1
3 20 ms 21 ms 14 ms 121.54.3.106
4 21 ms 19 ms 16 ms 203.87.132.90
5 15 ms 14 ms 19 ms 203.87.132.77
6 19 ms 16 ms 19 ms 121.1.3.243
7 24 ms 21 ms 19 ms 202.57.112.169
8 23 ms 30 ms 31 ms 202.57.117.1
Trace complete.
Shinta on March 31, 2009
@cheppy,
Yeah… Flyff player karin? Nung friday pato akin eh… naDC lang tapos pagbalik ko d na nagpapapatch Flyff ko tapos pagvisit ko sa forums di rin makapasok… Lahat na website na sa LUG d ako makapasok… I think marami pa ang me problema gaya natin pero di nila alam kung saan pwde humingi ng tulong so kung meron kayo kaibigan oh kakilala na me ganitong problem, pls ask them to reply/comment also on this issue para mas marami tayo at maaksyonan na ito ni sir wauks… tnx! ^^
Armizael on March 31, 2009
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Hideki>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 7 ms 14 ms 7 ms 192.168.224.1
2 297 ms 284 ms 367 ms 203.87.193.161
3 275 ms 282 ms 327 ms 121.1.6.81
4 293 ms 312 ms 344 ms 203.87.132.86
5 223 ms 234 ms 177 ms 203.87.132.89
6 241 ms 232 ms 309 ms 121.1.3.243
7 308 ms 284 ms 233 ms 202.57.112.173
8 291 ms 316 ms 337 ms 202.57.117.1
Trace complete.
hope you can fix this soon ^_^
cheppy on March 31, 2009
@shinta
awww uu flyff laro ko nasa bubbles ako weh.. tae kaya lumipat ako ng smartbro kasi nasa malapit lang samin yong tower nila though i know the fact na ang name ng smart eh smartbroken di ako niwala kasi kaya isa akong tae naman. 1 month pa lang ako kaso isang malaking tae naman i still have to wait for another 11 months before ako makapagpalit? though yong connection ng smart eh mabilis ako makakonek kaysa yong old connection ko, kaso eh ito lang araw na wala pa ring action eh. until now di pa rin ako makapasok, sayang mga premiums na nabili ko di ko magamit un super tae badtrip ok sana kung mag refund ang flyff or smart dito eh kaso naman tae higop pera pareho! grrrr naman, anong petsa ano ba mga action dapat gawin! hahays.
roneson on March 31, 2009
C:\tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 12 ms 9 ms 192.168.224.1
3 13 ms * 15 ms 121.54.67.105
4 25 ms 34 ms 38 ms 121.1.6.25
5 41 ms 47 ms 41 ms 121.54.3.106
6 42 ms 39 ms 32 ms 203.87.132.78
7 88 ms 134 ms 71 ms 203.111.226.17
8 * 49 ms 46 ms 121.1.3.243
9 * 37 ms 32 ms 202.57.112.169
10 34 ms 29 ms * 202.57.117.1
11 46 ms * 46 ms 202.57.117.1
Trace complete.
kram on March 31, 2009
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
D:\Documents and Settings\mark>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 231 ms 42 ms 44 ms 192.168.224.1
2 21 ms 84 ms 44 ms 121.54.67.105
3 71 ms 42 ms 76 ms 121.1.6.25
4 65 ms 39 ms 155 ms 121.54.3.106
5 81 ms 84 ms 83 ms 203.111.226.18
6 87 ms 79 ms 45 ms 203.111.226.17
7 54 ms 68 ms 99 ms 121.1.3.243
8 124 ms 39 ms 69 ms 202.57.112.169
9 40 ms 72 ms 74 ms 202.57.117.1
Trace complete.
sana po maaus asap T_T..sayang attendance ko sa grandchase nakakainis po huhuhuhu..smart bulok hayzzzzzzzzzzzzz………
normz on April 1, 2009
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\bOjOymAn>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 5 ms 7 ms 4 ms 192.168.224.1
2 8 ms 7 ms 7 ms 121.54.75.149
3 11 ms 9 ms 12 ms 121.1.5.65
4 13 ms 14 ms 14 ms 121.54.3.106
5 13 ms 14 ms 14 ms 203.87.132.86
6 23 ms 22 ms 19 ms 203.111.226.17
7 18 ms 17 ms 14 ms 121.1.3.243
8 15 ms 27 ms 14 ms 202.57.112.169
9 25 ms 17 ms 16 ms 202.57.117.1
Trace complete.
sana maaus na po i2 agad..
badmheps2 on April 1, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 13 ms 9 ms 9 ms 192.168.224.1
2 9 ms 12 ms 15 ms 121.54.93.41
3 19 ms 19 ms 17 ms 121.1.5.65
4 16 ms 17 ms 22 ms 121.54.3.106
5 20 ms 19 ms 19 ms 203.87.132.78
6 25 ms 17 ms 22 ms 203.111.226.17
7 25 ms 20 ms 26 ms 121.1.3.243
8 26 ms 25 ms 31 ms 202.57.112.169
9 18 ms 29 ms 22 ms 202.57.117.1
Trace complete.
derrick on April 1, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 8 ms 7 ms 192.168.224.1
3 23 ms 17 ms 17 ms 121.54.93.105
4 15 ms 12 ms 12 ms 121.1.5.65
5 15 ms 17 ms 15 ms 121.54.3.106
6 16 ms 15 ms 17 ms 203.111.226.18
7 18 ms 14 ms 17 ms 203.87.132.89
8 18 ms 17 ms 19 ms 121.1.3.243
9 22 ms 19 ms * 202.57.112.185
10 31 ms 29 ms * 202.57.117.1
11 20 ms 19 ms * 202.57.117.1
12 21 ms 17 ms 24 ms 202.57.117.1
it’s been 2 days now..
i cant play rohan online and i cant browse levelup sites.
smartbro – Naga City
Shinta on April 1, 2009
Guys, this post is already dead so i recommend you to a recent post of sir Wauks about our issue… It is named/titled “SMART BRO Connectivity Problems?” its better to reply there so that sir Wauks can see all of our replies in one post. ^^,
JABZ on April 1, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 18 ms 9 ms 37 ms 192.168.224.1
2 8 ms 19 ms 19 ms 125.60.241.1
3 24 ms 27 ms * 121.54.3.49
4 19 ms 24 ms 27 ms 10.129.178.69
5 * 21 ms 19 ms 203.87.132.10
6 9 ms 22 ms 19 ms 203.87.132.17
7 * 28 ms 28 ms 121.1.3.243
8 * * 25 ms 202.57.112.169
9 31 ms * * 202.57.117.1
10 24 ms 18 ms 19 ms 202.57.117.1
Trace complete.
SmartBro Makati City
Jerico on April 2, 2009
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Reyes>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 4 ms 9 ms 4 ms 192.168.224.1
2 6 ms 9 ms 7 ms 203.87.193.209
3 8 ms 7 ms 4 ms 121.1.6.81
4 5 ms 4 ms 9 ms 203.87.132.82
5 4 ms 4 ms 7 ms 203.87.132.77
6 8 ms 9 ms 7 ms 121.1.3.243
7 8 ms 9 ms 9 ms 202.57.112.185
8 12 ms 14 ms 9 ms 202.57.117.1
Trace complete.
sanctum on April 3, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 10 ms 12 ms 9 ms 192.168.224.1
2 25 ms 24 ms 35 ms 121.54.66.17
3 57 ms 77 ms 80 ms 121.54.3.130
4 54 ms 69 ms 39 ms 203.87.132.50
5 60 ms 39 ms 82 ms 203.111.226.1
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Ramil on October 15, 2009
pwede po bang gumamit ng dhcp with smart bro? hirapkasing lipat ng lipat sa computer e, please, or any kind ng networking na pwede sa smart bor? using 2 laptops and mobile phones with wlan. Thanks po
Yves on December 14, 2009
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 24 ms 17 ms 17 ms 192.168.224.1
2 20 ms 24 ms 22 ms 125.60.240.193
3 45 ms 59 ms 47 ms 121.54.3.173
4 66 ms 50 ms 47 ms 10.129.178.73
5 52 m 62 ms 67 ms 203.87.132.90
6 48 ms 41 ms 55 ms 203.87.132.85
7 49 ms 57 ms 49 ms 121.1.3.243
8 65 ms 62 ms 80 ms 202.57.117.1
Trace complete.
merzon on January 6, 2010
hirap makapasok s cabal.. please help me po.. thanks..
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\merz>tracert 202.57.117.1
Tracing route to 202.57.117.1 over a maximum of 30 hops
1 18 ms 19 ms 18 ms 192.168.224.1
2 278 ms 224 ms 232 ms 121.54.104.165
3 254 ms * 264 ms 121.1.6.33
4 228 ms * 294 ms 121.54.9.197
5 295 ms 299 ms 282 ms 203.111.225.114
6 304 ms 311 ms 302 ms 121.54.3.17
7 368 ms 362 ms 362 ms 203.87.132.78
8 * 333 ms 328 ms 203.87.132.77
9 274 ms 338 ms 331 ms 121.1.3.243
10 369 ms 351 ms 311 ms 202.57.117.1
Trace complete.