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Ragnarok: Emergency Maintenance (August 22, 2007)

Philippine Ragnarok Online is hosted in the VITRO Data Center which is being run by ePLDT. If I’m not mistaken, all the other MMORPGs of Level-up Games like RF Online, Fly for Fun, Khan, and Perfect World are also hosted there. We recieved a report from VITRO that they’ll be doing an emergency shutdown on their end and this will obviously affect our services. This is the main reason for the 30 minute downtime that we’re experiencing right now. I won’t be surprised if other games from other companies are also down as well.

EDIT: GM Jibrelle just went into my office and she said that all servers are online again. Enjoy!

This entry was posted on Wednesday, August 22nd, 2007 at 4:02 pm and is filed under Ragnarok Online. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. 1,094 Views

15 Responses to “Ragnarok: Emergency Maintenance (August 22, 2007)”


  1. This is a separate problem from the international connection right? I mean there is still a problem with digitel, right?


  2. Yup, Digitel is a different problem. The good news though is that everything will be back to normal after the problem with Taiwan is fixed. You guys can play again, it’s just a matter of their engineers fixing the connection ASAP.


  3. Wow thanks that truly a good news. So is this temporary or permanent i mean about that contract beach thing? what will happen?


  4. Wauk bat ganun? nag connect ang merchant ko kanina tapos nagtitingin ako ng vend ng ibang players… may nalabas sa chat module ko na INSURANCE: follow by series of numbers… hexadecimal yata…


  5. Sana bukas mka pag siege na kmi….


  6. thanks wauks….
    atleast u had given us the insurance that we can play pRO again…

    thanks….


  7. 2loy p b ung mod exp pra sa celebration ng pagkapanalo ng team phil? heh tgal n nun a omg
    ska ung 2weeks n 2x pra sa pagwelcome un ng ROSE players gg


  8. ay bat binura post ko?

    wow taiwan sinisisi /heh better read this mister waukeen http://blog.kaliwanagan.ath.cx/pivot/entry.php?id=97


  9. Di ko ma-access RO simula 1am. Kasama na rin lahat ng site ng LU, RB ,LU/pRO Site , myLU.
    Smart Bro pala gamit ko >.


  10. You may have heard about the problem of International Players being unable to access pRO. The Community Manager has this to say:

    Based on the update that I got from our IT Head, the connection of Digitel from Taiwan to the Philippines was cut and that connection is what makes players with IP problems connect to Philippine Ragnarok Online. We have to wait for Digitel-Taiwan to fix the connection but I’ll do my best to follow it up.

    I did my investigations myself, and guess what. I have a strong feeling you’ve all been given the runaround. This server on which my blog is hosted on is based in North America. I did try connecting from this server to the LevelUP severs, but I cannot. So I did what a *normal* knowledgeable IT person would have done: a traceroute. See wikipedia on that one.

    Here are the results:

    kaliwanagan@kaliwanagan:~$ traceroute http://www.levelupgames.ph
    traceroute to http://www.levelupgames.ph (202.57.118.44), 30 hops max, 40 byte packets
    1 66.150.227.125 (66.150.227.125) 0.044 ms 0.048 ms 0.025 ms
    2 border6.fe5-2.networldint-2.phi.pnap.net (66.150.47.173) 2.381 ms 1.014 ms 1.003 ms
    3 core5.g2-1.bbnet2.phi.pnap.net (216.52.64.76) 1.047 ms 2.226 ms 3.606 ms
    4 ge-5-0-105.hsa1.Philadelphia1.Level3.net (63.208.96.177) 4.988 ms 1.750 ms 1.012 ms
    5 so-4-1-0.mp2.Philadelphia1.Level3.net (64.159.0.153) 1.039 ms 0.956 ms 1.095 ms
    6 so-2-2-0.bbr1.NewYork1.Level3.net (209.247.8.66) 2.690 ms ae-0-0.bbr2.NewYork1.Level3.net (64.159.1.42) 5.468 ms 3.410 ms
    7 ae-11-69.car1.NewYork1.Level3.net (4.68.16.3) 3.990 ms ae-21-79.car1.NewYork1.Level3.net (4.68.16.67) 3.101 ms ae-31-89.car1.NewYork1.Level3.net (4.68.16.131) 3.946 ms
    8 verio-level3-ge.NewYork1.Level3.net (4.68.111.38) 4.297 ms 4.125 ms 4.194 ms
    9 unknown.r20.chcgil09.us.bb (129.250.5.4) 29.059 ms 31.567 ms 30.503 ms
    10 xe-0-0-0.r21.chcgil09.us.bb.gin.ntt.net (129.250.2.238) 31.077 ms 28.652 ms 31.832 ms
    11 p64-3-1-0.r20.snjsca04.us.bb.gin.ntt.net (129.250.5.20) 94.122 ms 87.605 ms 83.729 ms
    12 xe-1-3.r02.mlpsca01.us.bb.gin.ntt.net (129.250.5.61) 86.567 ms 84.358 ms 85.453 ms
    13 ae-0.r05.mlpsca01.us.bb.gin.ntt.net (129.250.2.195) 87.337 ms 86.108 ms 85.923 ms
    14 p4-0.pldt.mlpsca01.us.bb.gin.ntt.net (129.250.10.90) 345.319 ms 353.458 ms *
    15 58.71.0.70 (58.71.0.70) 349.796 ms * 347.741 ms
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *

    And the connection drops dead there.

    Doing a whois (better lookup wikipedia on that one as well) says that the very last hop - 58.71.0.70 - is … guess what?
    inetnum: 58.71.0.0 - 58.71.127.255
    descr: Philippine Long Distance Telephone Company

    And so I did a ping to 58.71.0.70 thinking that maybe the connections have been rerouted and that particular server isn’t up yet. Pinging from a computer in the Philippines is successful.

    You know what I think? Taiwan my arse! The connection went inside the Philippines already, and is being blocked here! If there was any grain of truth to what that IT Head says, the connection should have been cutoff somewhere in a Taiwan IP address. But no, it stops at PLDT.

    One more thing. The Quake happened 21 August. International connections have been dropped since the 19th. Go figure.

    You know what’s even funnier? Connecting to http://www.pldt.com.ph from the US server works. But not levelupgames.ph which is hosted by PLDT too.

    I didn’t expect anything truthful anyway, but this takes away the cake for fibbing. At least, try being much clearer when you try to put the blame on someone else, okay?

    Edit: kramer says that the route has been changed, so yeah it would seem that traffic is being rerouted now. But the Quake aside (and by the talk going on at the Ragnaboards saying that LU knew of the impending deadline of the contract terms) don’t you think LU! has once again failed in satisfying its customers? Even their excuses are being routed through some personal blog. Excuses that are as muddy and unclear as all the other excuses they have been producing.


  11. dami pdeng ngyari.. wait nlng ako d2.. chaka na ko mag gawa ng apraan pag kylangan na


  12. jakal if a router could not connect to a original route it will find another way… it just so happen PLDT is the other option… try doing the trace route on your own you will see sometimes it connect to digitel and sometimes connects to pldt.


  13. tanong lang ako kung nagcoconncet sa pldt bakit kailangan pa ng digitel at bakit napuputol sa pldt? wag mo naman burahin yun mga post ko wauks.


  14. kala ko rin nag connect sa PLDT pero nung nag down before ng maintenance kahapon, nag trace ako, na notice ko nasa digitel ang last hop… so ibig sabihin digitel talaga ang connection… router is just doing what it was build to do… nature kasi nila pag walang connection find an alternative route…


  15. nakakatawa naman binubura yung post :p bakit bga?

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