Ragnarok Community Concerns (2/24/08)

Philippine Ragnarok Online has been having a lot of technical issues lately and I’d like to take this time to shed some light on some of the problems that we’re facing and what Level Up has done about it. This will also act as the late community concerns update which I do in the weekly update.

Valkyrie Connectivity, Bots, & Guild/Party Bug
A few weeks ago Gravity sent in a team of engineers to fix the technical issues that have hounded Valkyrie. They were successful in fixing the log-in problem but we were left with the disconnection and the guild/party bug each time the number of users exceed 6,000. FYI - the koreans have already gone back home but they will be sending a different team to address the guild/party bug.

Another issue is the bots. Let me make this clear - Level up does not want bots in Valkyrie and Valhalla. They are unwelcome both in the gameplay and business aspect. They take up server bandwidth making life harder for the real paying players. One flaw of the MP program is that the MP’s tend to focus more on Valhalla. We’re rectifying that by coming up with a dedicated MP program for Valkyrie - and we will have a larger team since the population of Valkyrie is really overflowing.

Baldur Siege Problem
Baldur has been having their own share of problems lately since they’re having a hard time sieging because of all the bugs that suddenly pop up during siege time. This was already escalated to Gravity because Level Up has literally done everything humanly possible to address this issue (including changing and reformatting all Baldur-related hardware). I’ll talk with the RO Team on Monday to see if they can come up with more compensation packages while we’re waiting for the fix.

This is basically the comments and suggestions post for this week. If you guys have any other issues or concerns, raise them now. I would also like to ask for suggestions on how you would deal with the current problem given our restrictions. Again - please be constructive.

To end, let me apologize to the citizens of Valkyrie and Baldur. You deserve the best gaming experience possible, and we will continue to endeavor to fix all the bugs at the soonest possible time.

PS - I have more than a hundred UNMODERATED COMMENTS right now. I’ll go through them tonight and tomorrow morning.

58 Responses to “Ragnarok Community Concerns (2/24/08)”


  1. i’ll make this comment as short as possible, FIX BALDUR ASAP…


  2. WAUKS malapit na mag MARCH … anu na nangyayari sa RO2 kelan ba lalabas ito sa pilipinas?!?!?!?!?!


  3. yup yup yu pRO2 mode n lng ako yaw ko n RO1 dami n kasi kalokohan


  4. wag na po kayo mag isip ng pang compensation samin kasi alam nyo nanaman kung anu need namin, exp mod and most importantly, maayos na WoE.


  5. SIR WAUKS

    • DUPE ISSUES ON COMMERCIAL WORLDS
    i thought mey “PER SERVER WIPEOUT” nang nagaganap.. any updates about this?

    goodluck sa pag.aaus.. ASAP po sana ^_^


  6. Im really dissapointed today! Why? dahil hindi ako makapag transcend. I dont know kung ano ang reason kung bakit ayaw akong gawing high novice ni Valkyrie.

    Reason according to valkyrie NPC is that I am supposed to empty my storage. Well, paano ko ba naman tatanggalin ang Bubble Gum and Field Manual (pero im sure na fix na ito and i can transcend kahit meron nito sa inventory), Angling Hat (im sure too na hindi rin ito ang problema) and BASEBALL CAP [1] omg

    What’s the problem with my BASEBALL CAP [1]? i can’t put it in my kafra storage, i can’t pass it to other players, can’t sell to NPC (baliw naman ako kung ibebenta ko ito sa NPC noh).

    Ngayon hindi ko mapa transcend ang level 99 sage ko na sana ay gagawin kong professor bago man lang sana matapos ang x4 sa Valhalla.

    amf amf amf >.<


  7. As soon as Pwede paki fix Baldur…


  8. EXP MOD naman sa BALDUR bilang compensation man lang sa kabulukan ng server! Yun lang!kung di nyo kaya ayusin siege bugs, magpa-konsuelo de bobo naman kayo kahet konti lang! putarabla! bad3p


  9. May nakalimutang isulat sa Community Concerns… Yung Lowered Drop Rates. Ramdam na ramdam na eto lalo na yung mga bosshunters & may mga TBs.


  10. Sir Wauks: Yung Rachel Sanctuary po ng Valhalla bugged pa rin. T_T


  11. im from baldur server..
    compensation? hmm maybe additional game time? sayang sa mga tao na nagloload ng 20-50 load..
    they didn’t get their moneys worth..
    maybe an EXP increase for a week..

    may kwenta pa ba ang cnasbi ko? -_- e ang gs2 lng naman ng LU na mkuha ang pera ng players /swt
    sana mgbigay cla ng mabuting serbisyo…
    since last last and even last year pa..
    andyan parin ang bug issue/DC/dupe ahay


  12. Sir Wauks, nasan na po yung event na ‘to sa Baldur? http://ragnarok.levelupgames.ph/news_detail.php?id=818
    It’s already 11:4O in the evening, wala pa ring GMs. :| I dunno kung naganap ‘to sa ibang servers today.


  13. WoE is the probably one main factor that keeps people playing RO… Its suposed to be fun for us, but thanks to the random #$%!, its frustrating.

    if this problem continues, i doubt many people will be looking forward to the the “highly anticipated” WoE: 2nd edition. If you people can’t maintain a siege’s series stability for a couple of hours, let alone two seperate WoE series…


  14. Yeah, another thing is the dupe issue. Some people are afraid to make large scale purchases because they are not sure if the said item is duped or not. Some people on the other hand, are raking in the cash because of the copies they produce.


  15. caryl try mo mag OL sa RO

    knina pa nag pa2 event GM.


  16. DUPLICATE lalo lumalala ! tagal na yan eh ! 2 months pa for sure player sa FREYA baka less than 1k na


  17. Simple lang nman sulosyon jan eh… Upgrade LU’s bandwidth ng hindi nahihirapan ang mga server..
    Tinitipid nyo mga players nyo eh ang laki laki nman ng kita nyo.. Puro keo fix ng fix.. why not try to upgrade ur bandwidth baka may mangyaring kakaiba nman… DBA?


  18. gus2 namin ng maaus na woe na complete 2hrs na alang bug and lag… kumunti na nga ang tao sa baldur tapos ganun pa rin ka lag.. wats happening, nawala na ung server stability.. another tourney??? eh indi naman po lahat nkka join sa event na un.. we rili want na ma fix na ang woe… sana maaus na tlga to… ayaw namin ma2lad sa urdr na ghost town na….


  19. @bots in valk
    mahirap po bang mahuli ang bot??? madali lang naman kung may nagbbantay tlga db??? sa private servers kc massipag ang mga gms n mps un lang po…


  20. yah agree ako dun sa sinbi ni holy ako nga kahit nggwa ko baguhin yung ip add ko paulit ulit lng ako n iip ban o kya n ban mga charcter ko kasi may npc sila dun n isusult mo name ng bot tpos titingnan ng gm kpg ngol sila kung bot nga yung player o hnd gnun lng pero i think wal mggwa ang lvl up kasi ang totoo almost 70 percnt ng tao sa ragna ay bot tlga at gumgstos mga tao dun kya hnd mgwan ng paraan i2 ang mgnda sana ayusin ang dupe issue bugs at yung mga hacks i can offer myself n mag bantay hahah basta libre load i can be gm sir wauks hehe naging gm n kasi ako sa black ro hehe dami ngrereklmo s akin e ang tindi ko daw mgbnty sa bot place /gg


  21. # pong on February 24th, 2008 at 8:05 pm:

    WAUKS malapit na mag MARCH … anu na nangyayari sa RO2 kelan ba lalabas ito sa pilipinas?!?!?!?!?!

    RO2 is not yet finish lots of bugs coming around in KRO2… but honestly Kuya pong mas maganda pa rin po RO1… Still playing RO1 even if I have access in RO2… its fun but the fun ends fast. ubus na quest…. hmm I doubt that RO2 will sell as good as Ro1… Y??? there are lotsa RO2 private servers there… and even in Korea irerelaunceh ulit RO2 kasi inde gaanong bumenta e…If ever RO 2 will come maybe 2009-2010…. aw…. hula lang ha…. even my korean friends before didnot play RO2 (they just tired yes but eventually they gave their accounts to me JUMONGGGG)… they still like RO1 better…

    sana maayos na baldur at valkyrie….


  22. FIX BALDUR. COMPENSATION FOR ALL HINDI YUNG SA IILAN LANG. SALAMAT!


  23. I don’t really care about the party delay that much because im a battle priest pero…

    Hindi ako maikasal kaninang umaga because of this!! >.<

    My bride is not from around here and she’s leaving in a week so I really pulled some strings para lang makuha yung resources…

    Tapos after all that effort, ang sisira lang pala sa kasal namin eh yung party delay…

    ahahay… *slams head on keyboard*


  24. - Sir Wauks ung compensation po sa Valkyrie Delay problem extend nyu nalang x4 exp.

    - Another problem din sa Valkyrie. Pag nag ppm ako ng tao tapos online pa siya ang lumalabas sa pm ay “There is no character that goes by that name.” Tsaka ung DC ng DC every 10-20 mins. Lagi akong nadedeads dahil DC ng DC.

    - About MP system sa Valkyrie. Kahapon nachempuhan ko na nanghuhuli ang MP dun sa Sleeper Map. Grabe pagkakateleport nung botter na priestess. Sa tabi pa ng character ko tineteleport ng MP. Napagkamalan tuloy akong MP nung priestess. Nanghinge pa ng sorry at di na daw uulitin pero after a few minutes nag BOT nanaman sa same map kung san siya tinetesting ng MP kung bot ba talaga o hindi.


  25. Even RO1 started with lots of bugs…so it is not a big deal if they gonna launch RO2 w/ or without bugs.
    they just freaking us waiting on it.


  26. community concerns ba? di naman kayo concern eh!


  27. @Caryl

    yup.. naganap yung event sa tyr w/ GM Cassiel b un.. andun din si GM anael at meron p ata isa.. d q maalala wah


  28. @wauks
    u said constractive comment naman sana regarding bug problem na di maayos.
    e2 suggestion ko,mag hire kayo ng matitinong empleyado.


  29. I really think that you and the RO LU team are doing a great job. It sometimes is frustrating to have all the good programs side-swiped by bugs and technical problems. That’s what happened also to RF, the DDNM. I applaud the good coordination between developers and the RO team. We are currently seeing results now but I also think that the community, through the MP program will also be able to help. We’re headed in the right direction.

    Kudos!

    GM T


  30. Unfortunately, if there really is an MP team dedicated to Valhalla, their efforts are hardly felt. Bots still vend, harvest, levelup up freely in Valhalla without being reprimanded.

    OT: Waukeen, id like to follow up a case ticket (ticket # PT78T) about my bugged account in Valhalla which happened after 2/20 server maintenance. Id really appreciate if you could do something about the case because your Customer Care team is very incompentent. Thanks.


  31. hindi kaya ang nagcocause ng problem is yung pagbago nung chatbox natin. yung paglalagay ng battle message separated from public chat. Bat hindi na lng ibalik sa dati since wala rin lng pagkakaiba nung dalawa..


  32. kya cguro delay mga messge nyo nka dual log in kayo or nk hex hehehe


  33. >>kya cguro delay mga messge nyo nka dual log in kayo or nk hex hehehe

    then why did the siege related problem started in Valkyrie, gameguarded and all. Then god knows for what reason it decided to go to Baldur…

    a very unlikely cause… but that reminded me of my previous theory that duped items may be causing the server instabilities, although i also concluded that it is probably unlikely since the instability only occurs in the 2 x 3 hours of siege time… but then again… many people login for WoE, and thus it might be where many duped items are used…

    But I digress…

    >>hindi kaya ang nagcocause ng problem is yung pagbago nung chatbox natin
    the new chatbox is very useful for filtering out unneeded messages so you can only see important mesages like guild chats and server announcements (like castle has been taken messages). Plus, its good for priests and buffers because you can see which party member’s buffs have expired (eg, xxx’s armor has been broken) and can have the initiative (like a good buffer should) of rebuffing them without them asking for it.

    plus iRO and kRO is not having the siege instabilities, and they had it before we did. so far so good…


  34. OT: Hey guys check this out.. Its American Idol Season 7’s Ramiele Malubay singing the Philippine National Anthem. e8


  35. Sir Wauks panu maging MP?


  36. nag pa LARU pa kayu ng Guild vs Guild dahil nasira noon yung baldur tapos sabi ok na sya ngayun sira pa din

    dapat mag ka times sa % kasi hindi naman kami nakikinabang kung mag pa LARU ulit kayu ng Guild vs Guild

    WOE na lang nag papasaya karamihan sa RO player tapos hindi pa ma fix yung BALDUR

    FIX nyo na


  37. Kuya wauks, speaking of concerns, pa add na lang ng isa pa: supposedly kasi dapat yung Rachel Sanctuary ng Valhalla open na dapat diba (yung nabayaran na automatically yung 500m prerequisite)? I mean, yun yung isang nangyari sa Valkyrie… naayos na ba yun? Or sobrang outdated lang ba ako sa isyu na yun? /swt

    Oh and one more Valhalla-related issue: the long-standing Acolyte/Super Novice issue of the Teleport skill point not being restored… sabi kasi sa akin ng Customer Support kailangan na talaga daanin sa Neuralizer, but isn’t there any other way (other than Neuralizer or transcending)?


  38. The Botting problem in Valkyrie is getting worse by the day. Its very frustrating for us manual players to level-up our characters, and its equally irritating that the few other people who manually level their characters are KS’ers. And there’s only one solution i can think of to ease up our leveling. Desperate situations does call for desperate measures. And with that I would like to propose that LU should add more PK maps, especially maps that are infested with bots. If we can’t resolve the matter through diplomatic means, then its time that we take the law into our hands. Its time for Vigilante Justice!!
    __________

    Concerning the updated drop list. The karvo removal from poison spores is debilitative to the assassin community.. Poison spores are the primary source of the karvo supply to brew our Poison Bottles. I acknowledge that LU added monsters that drop them, but the new monsters that dropped them were all located at Guild Dungeons. Only castle owners would benefit from it and thus grants them the monopoly of its distribution and price. As suspected the prices of Karvos at Valkyrie is soaring.


  39. oops i forgot to include the link of ramiele malubay singing the phil national anthem nyahaha.. http://youtube.com/watch?v=EghfaWmFL9g share q lng e8 AI Season 7


  40. Thanks for all the comments and suggestions. I’ll forward them all to the Ragnarok Team tomorrow morning and will give an update on this week’s update (Wednesday). Tomorrow I’ll be posting pictures of the Level up Planning Session which we had in Tagaytay. I’ll also confirm what’s in store for everyone on Wednesday.

    Again, let me apologize for not being able to post regularly. Hopefully I’ll be back to my regular posting frequency starting Wednesday.


  41. @Sir Wauks

    may protesta po ako about sa neo weapons… may mga bot po kasi na umaabuso sa mga neo weapons… example po nito ay iyong neo balista ng mga hunter, dancer at bard. kung saan ako nagpapalevel ngaun. sa ra_fild05 at ra_fild06 po ay mga pugad ng hunter, bard, at dancer na nagpapalevel magdamag ang mga bot at nagpapayaman n rin… ndi nyo po ba pedeng tanggalin n lng mga neo weapons? kasi nakakaasar na po… ang lakas ng bawas nila sa monster at uunahan ka pa…

    or pede rin po bang mahalan n lng siya (neo balista) kung ayaw nyo pong tanggalin…

    ty po kung ito po ay iyong papakinggan…

    More power to you and God Bless!!


  42. yung guild tournament sa baldur only a few people were able to benefit from that event, pero ang dami na apektuhan sa guild bug. i hope if there will be compensation for the guild bug lahat sana makinabang, di lng naman sila ang nagseiseige, kami din.


  43. UPDATE PO NG DUPE ISSUES ON COMMMERCIAL SERVER SIR WAUKS


  44. sir wauks,

    opinion lang.. sa tingin ko kya dun na nagfofocus ung mga MP s Valhalla kc na turn down silat nawalan ng gana sa valk kc sa dami dami ng nireport nilang bots. eh piling pili lang ung na ban. kya cgro andon sila sa valhalla ng fofocus kc less bots and less work, d tulad sa valk kht enjoy sila at gustong gusto nila tumulong pra ieradicate ang bots kht marami work, nde rin nagagawan ng paraan dahil sa sistema na pinatatakbo nyo.


  45. how about pag sama samahin n lng lht ng com server hehehe


  46. wauks! parang nag rarally na players ng PRO ahh…

    actually kulang pa yan eh… kung nung sa chaos nga palagi ka rin nagrereklamo kung may prob. sa ingame
    bkit ngyong community manager ka na ng PRO parang wala kang action na ginagawa?

    Alam mo kung pano magalit ang mga players kapag may prob. lalo na kapag SIEGE!!! Naging GM ka din ng 1 guild.

    Bkit ngyon parang wala kang magawa sa nangyayari sa BALDUR? Dahil ba kc hndi ka na naglalaro?
    FIX FIX FIX!!! Samantala almost 1 mo. na yung problem sa siege.

    Compensate amf hndi lahat ang nakinabang sa compensate nyo…

    Wag ka magalit wauks ha!!! basahin mo na lng mga comments ng players hndi lng sa BALDUR kung hndi sa buong servers. At buong problem Issues.


  47. stop the launching ang promoting of new hedgirs muna(ang dami nu na kcng profits d2 ala naman improvement sa servers)… better deal with the server problems( lahat po ng servers) we want quality game time nasasayang na po kc ang binabayaran namin sa commercial server… thanks po!!!


  48. @Whistler :: hmmm..there is a possibility that the chat/party/friends list delay is caused by the new chat system but seriously, it was working just fine at comercial worlds and even before the log-in plauge hit valkyrie…nice try though since there could also be a possibility.

    @pickey :: joining all comercial servers spells more complications: more botters, more bandwith to shed, more lag problems and the merge of bugs in all servers…not really a good idea to join all servers.

    @awts :: dude, take note that he is not too much on the RO cummunity anymore but on the RO2 community…yes, he is still with us helping out in the RO community but please, please, dont get mad at kuya wauks..as you can clearly see, he is trying his real best to help our RO community…we’ll just have to hope and pray for the best results to happen asap..

    @all :: the truth is, who is to blame for the botting issue? edi tayo lang namn db? question: why are we still botting in a world where we are not supposed to bot anymore? ethics people, its just ethics…please be considerate to the people who wants to really play and not bot. we are destroying our own community just bec. of botting (this is addressed to all botters out there)…same goes to the dupe issue. parang gus2 nyo sirain un gameplay itself pra mawala na ang RO eh…please lang wag na mag bot/dupe in worlds that these things are NEVER suposed to be done…

    i’ve been thinking whats causing the bugs in the guild/party/1:1 chat/friends system…maybe it has somthing to do with the mailbox system? or maybe there is an actual script error because the server that handles the chat system is practically malfunctioning…kc fluctuating ang system eh..nagiging ok and after a short while, nasisira or nadedelay uli tapos mya2 ok uli and then nasisira nanamn…
    as for the WoE bug, could it be that the hardware is already at its final stages before it dies out? or maybe its in the re-wirings that caused the bug..another cause is the anti-dupe script that manipulated some of the codes for the WoE part of the game..im just making hypothesises here ah..bka may tumama


  49. by the way…

    im hoping for a better compensation package that can benefit the entire Baldur/Valkyrie community…matagal na ang hinihingeng compensation package for Baldur since the time of the merging pa…tapos now, Valkyrie which made its debut wid a hell lot of problems…say, free field manuals and extension or increase of EXP rates? or maybe events that gives away free gears…free time pwd rin sa mga naka-1wik/ 1 month subscriptions..


  50. Requesting for an extended x4 exp on Valkyrie server as compensation for the DELAY problems.


  51. wauks dapat ung compensation ay pra sa lahat inde sa konti lng.. like exp mod , hypermart sale , free game time.. dpat mga gnon ung compensation…


  52. I Strongly Agree about the Overflowing of population in Valkyrie but it is NOT because of manual Players playing it but because of the HARVESTER BOTS.. 10K manual Players? I doubt it..


  53. Please paayos nanan ng Droprates ng mga monsters sa mga P2P Servers, hindi kami F2P! we pay to play the game. -Freya Baldur Tyr


  54. @ The Angel Killer
    correct ka jan angel.
    kung walang bot,walang dupe walang bug problems at WOE problems di ba, tau ang sumisira sa RO eh. ako nag start ako sa RO wala pang load noon, no problems pa or bugs, pero nang nag simula na ang bots
    dun na simula na rin ang mga bugs at problem sa RO lumala pa nung lumabas din ang dupe, nanakasira di ng function at stability ,kung may ibang function din ang pumapasok di ba? parang virus sa level up ang bot at ang dupe eh, di rin ntin cla masisisi kung tau din ang gumawa na nakakacra sa RO di ba.
    kahit lumipat ang ibang players sa RO2, kung ibang players ay gagawa ng paraan para magkaroon ng bot sa RO2, eh masisira din ang RO2 di ba, nasa atin kung gus2 natin baguhin ang RO na walang bugs or iba pang problems. UN lang ^^ ang masasabi….


  55. @holy
    >agree ako sa cnabi mo! STOP muna pagpapalabas ng mga new hedgirs (maski animated pa xa o hnde!) paki-una muna yung main problem! SIEGE SA BALDUR! YUN LANG TALAGA! AT YUNG COMPENSATION NA MARAMING HUMIHILING!
    puro hedgirs inaatupag nyo! puro pagpapayaman amp! ayusin nyo yung GAME mismo! /pif /ag /an /e1


  56. sir wauks, ask ln po.. pnu po b mttngal ung error messages xa VALHALLA.. ung error po na cannot find sprite.. tska ung error n kelangan i-close ung game.. ilang beses n po ako nag re2port xa level up, same prn po ung sagot nla.. mg update dw po ako ng patch.. eh complete n po ung patches ko eh.. laging updated. pls help me po. d po ksi ako mkpglaro ng maayos dhil po sa mga errors na to. please i nid your help po ASAP. thnx in advance po.

  57. 12th degree of insanity
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  58. @sir wauks, evryone :
    hmmm.. as far as i can see sa service ng LU.. napapabayaan nah nila ang pRO.. ung mga Event-Related Vanguards, suplado at suplada.. i thought they should have a gould attitude towards players. sana nmn mag hire na kayo ng QUALIFIED tlaga.. look.. many problems na nagpatong patong sa inyo.. BUG in WoE, Dupe Items in Commercial Servers, and many more.. grabe huh.. load plang.. nkakagastos na ako ng more than 10k.. wow $_$ money nga nmn.. each player.. sana kahit d nah maxado madami naglalaro.. ayusin parin yung service.. madami nah akoh nainterview na friends.. why did you quit ro? some says “nakakasawa” “wala nmng bago” , funny pero totoo.. sana nmn.. at isa pa.. CONCERN koh.. panu ba nmn mapapatunayan na BINABASTOS ako sa Game.. dba nasa Rule niyo yun??? may screenshot na ako at iba pa.. wala nmng nangyari! kulang pah daw!!! duh??!!! iba na kayo!! I CAN PAY KAHIT MAGKANO.. maban lng accnts nila! d sila deserving maglaro! and please the only compensation you can give is EXP MOD x4!! thats all! tc!

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