Sorry about not being able to post yesterday, I was out-of-town with my girlfriend and her high school friends. We spent the entire day at a clubhouse in Cavite (w00t). Anyway, now that we’re back to normal, I’d like to spend today and tomorrow (Monday) answering your comments in my previous posts. I have a lot of catching up to do, especially with the Ragnarok Enhanced Items post. I’ve also noticed that a lot of you keep OT’ing with Customer Support related comments. I know a lot of LU people are not okay with the idea of using their blogs as CS, but it looks like we can’t avoid it, hehe. How about I strike a deal with everyone? Every week starting today, I’ll make a customer support post, asking everyone to comment and give their piece on delayed tickets or bad resolutions – yes this includes the robotic nature of CS. Let’s start now! Here are the mechanics (make sure you follow or I will DELETE your comment).
CUSTOMER SUPPORT POST MECHANICS
1.) If you have a problem, you need to file a ticket first. I will not entertain posts that don’t go through the CS System. If you don’t know how to file a ticket or where to go to do that, then CLICK HERE.
2.) Once you’ve made your ticket – give it 3-5 working days. If there is now response yet or you think the response was stupid, then you can post a comment on this post. I’m officially making Sunday the Customer Support day, which means I’ll make posts like this every Sunday and you guys can leave a comment.
3.) Follow this format when you comment:
CASE TOPIC: (For example – Ticket hasn’t been answered in 2 weeks!)
TICKET NUMBER:
CASE DESCRIPTION:
Stick to the three above or your comment will be deleted.
WHAT CAN YOU EXPECT FROM ME?
Guys, take note that I am NOT part of the Customer Support department but I want to become Customer Service oriented that’s why we’re doing this. However, we need to strike a balance because if I focus on doing customer support stuff, WALA NA MANGYAYARI SA RAGNAROK. :heh:
The best I can do is to follow-up and to take down notes so I can meet with the Customer Support Head and talk to him about making improvements. Don’t expect me to leave a comment as well to answer your comments because I really don’t have the time to do that.
Thanks everyone and have a nice Sunday! I’ll be posting a Ragnarok Server Merge update tomorrow (Monday) and I’ll be posting some Boracay pictures of Ben Colayco, Sheila Paul, and RO players partying wildly later tonight. Sorry if I can’t post more blogs, I’ll be focusing more on answering your comments in the other threads for today and tomorrow.
Click here to read my Weight loss System which let me get rid of 50 lbs. in 5 months!
Talangka on May 13, 2007
Sir wauks, since you won’t be posting comments kelangan pa ba ng e-mail in-case na mageexpect kami ng reply from CS? :hmm:
Trishia on May 13, 2007
Case Topic : Homunculus Bug
TICKET NUMBER: 5ZG2F
CASE DESCRIPTION:
two months ago, my homunculus Vanilmirth was transformed into a Filir. when i ressurected my Vanil suprisingly a Filir was called. it has the skills of a Vanil but with the sprite and stats of a Filir.
the next day, i pleaded for help here at the Ragnaboards and so as i filed a ticket at the LU Customer Care. after 3 weeks of waiting, Agent Bea Mercado replied and settled for an appointment but unfortunately they didnt showed up at the time and date we gave. not even a single summon happened.
honestly, i am very over with what happened to my poor Celestine Cerise (my Vanil) but earlier this Saturday (May 12, 2007) IT HAPPENED ONCE AGAIN – but this time to my boyfriend.
same scenario, but this time his level 95 Evolved Vanilmirth was transformed into a level 73 Amistr who has the skills of a Vanilmirth but has the stats and sprite of a Amistr.
he immedietly filed a ticket at the LU Cust Care and at the same time called the LU office. A cust care assistant named ASHLEY REYES, spoke with him and told him that he (my boyfriend) can scheduled for an appointment.
he told Ashley if is it ok if the appointment would happen today between 3:00pm to 9:00pm.. Ashley hold on the line for about 10 minutes and when she got back. ashley told him that it is approved and just wait for the summoning thing to happen.
but sadly, until now as i am typing this message not a single thing happen.
sir, i know that you do very well know that raising a homunculus is a very difficult thing to do. and of course a homunculus stats is another story.
also, when we went to LU office last two months to plead help for our poor homun. we we’re just given a piece of paper by the guard and told us to state our problem and off we go.
sir, in behalf of my boyfriend i am pleading for help to get our homunculus back.
this involves my case.. which happened almost 2 mos. ago and my boyfriend’s case which happened yesterday.
thank you sir for the time you gave in reading this message. more power and God Bless!
denski on May 13, 2007
@wauks – sir, i wasn’t aware that FM(field manual) cannot be transfered via mail even though it can be traded, i tought i can send it via mail because i can attach the item, but when my other char received it, mail error occurs and the item cannot be received anymore.
i reported this to the CS this past wednesday, i haven’t got any replies yet.
case topic – hasn’t been answered in 4 days… turning 5 ? :@@:
ticket number – RQ53C
case description – as stated above
mhuu~ on May 13, 2007
are yous ure you would do this chief?? I mean, baka mataranta ka tuwing dadating ang sundays. ^^V
soadan on May 13, 2007
Case topic: di sinagot yung tanong ko
Ticket Number : 4E2LJ
case description: ni ask ko po kung ano dpat gawin kung 1 lang yung valid ID ko, kasi student pa lang ako at school ID palang ang meron ako. eh sabi dun sa 1st ticket ko na bring 2 valid ID w/ pic para ma change email ako dun sa office ng lvlup.
Mr.Kupido on May 13, 2007
Sir Wauks kakareport ko lng po sa CS
e2 po ticket# q.. -> F3KZ5
help po pls.. pumunta kc ako harisson plaza knina.. bumibili ate q ng silicon case pra sa ipod.. tpos nakakita ako lvlupcard.. aun bumili ako 2.. pagkauwi ko expired n pla xia.. april 27 2007 expiration nya.. panu po un?? :sob2: sayang P200 q
Mr.Kupido on May 13, 2007
papaXXX q kaya xla.. T_T expired amff :e1: :e11: namromroblema n nga ako sa hypermart ngaun nascam pa ako dhil sa RO kso IRL naman!!
†ricks†er on May 13, 2007
Simple question sir if a customer service replies to you via email where should i reply? should i reply to the one who sent me the email or via community@levelupgames.ph??
OyeOle on May 13, 2007
sir wauks,
CASE TOPIC: 4 days na d parin na answer ung ticket (Reopen) ko.
TICKET NUMBER: MM6JJ
CASE DESCRIPTION:
About the THOR rollback occurred last March ata…
For what I know the rollback period was from Jan-March. And my problem is Im a transcend job lvl 91 Minstrel and I cannot enter biolab03 :sob: during the period I rebirth at around last week of February. Oh btw, the rollback were only on items, quest etc. but not on char. levels. So I thought it could be that the system thinks im still a lvl 91 Bard :pif: And yes Im finished with the friendship and the lab permit thing.
:go: talk to them sir wauks dami affected ng ganitong bug sa Thor eh. TY
OyeOle on May 13, 2007
Oh wrong ticket # its not MM6JJ
ITS TICKET # MMJ66
SORRY MY BAD . . .
Mr.Kupido on May 13, 2007
I have made up my mind.. pagdi xla pumayag na irefund.. papaXXX ko n tlga xla.. lagut xla skn.. :gg: :ag: hihingi ako resibo.. after ibigay resibo.. lalabas mga pulis.. makikita ako sa TV!!! nyahaha
mhuu~ on May 13, 2007
I personally think di na ata handle ng LU yung problem ni Mr. Kupido since sa labas na ng company niya nabili yung load.
Pero baka mabait ang LU at irefund. ^^V
Bagulbol on May 13, 2007
Sir Wauks ano na po balita sa request nyo sa Gravity about s GTB?meron n po update or sumagot na po ba ang Gravity s letter nyo?Post nyo naman po kung meron update. Thanks
Wauks on May 13, 2007
Let me clarify – this is not a Q&A thread. Basically you guys still have to go through the normal CS process. I’ll just collate all the ticket numbers here and their case descriptions and send an e-mail to CS every Monday to follow-up.
Mr.Kupido on May 13, 2007
Sir Wauks.. um what do u think po? may pagasa p po b n mgmit ko ung expired lvlupcards o wla n tlga? :hmm:
Sniper7 on May 13, 2007
@ Mr.Kupido
Sad to say but it really is your fault … the best you could do now is to go back to the store where you purchased the card and ask the salesperson politely … and if that doesn’t work you can always buy another card and take a vid with your cellphone and if it’s still expired … report to the proper authorities
Sniper7 on May 13, 2007
… continuation of above post
lol
whiteman on May 13, 2007
@ Mr. Kupido
nangyari na sa akin yan. without my knowing expired ung nabili me. na open ko na ung RO card ang na log in then hindi pde magamit.
what id did balik me sa store then complain. they explain that they will report it to LUG but i have to give them the card and waith until LUG will replace it.
After 1 week the store give me a new one. The LUG could verify if nagamit ung card or not. If not then they will replace with a good one.
reikon heisetsu on May 13, 2007
i haven’t reported this to CS but it has simething to do with the security password on mylevelup accounts… tama naman tinatype ko pero ayaw pa rin tanggapin :pah:
denski on May 13, 2007
yup, ako rin, i experience that too, tama naman ung security password ko pero ayaw nya pumasok :^^: ang ginagawa ko, pinapalitan ko nalang ung mismong secret answer, minsan gumagana un, pero minsan ayaw talaga.
DeSquallie on May 14, 2007
Case Topic: 1k php worth Rok Points from Rock Star Blues (Ticket filed, still being processed FOR MORE THAN 2 WEEKS!!!)
Ticket Number: 3RBK7
Description: Winners announced late February. Early March, Thor went down. IRL prize received during this time (ty). 1k php worth of Rok points pending due to Thor unstability. Rollback. Thor Rok Points compensation received in April, 10,600 rok points (exact amount before Thor went down, another ty). Now the 20k rok points for being the first place in Rock Star Blues contest, is still missing. Sana maresolve na to… :@@2:
rico on May 14, 2007
sir wauks, na-stockup po yung box of field manual ko po sa mail. :sob:
Wauks on May 14, 2007
Hi guys, I’ll be compiling the tickets here and I’ll send the e-mail tomorrow (Tuesday) morning to the Customer Support head. Pwede pa kayo humabol ng ticket follow-up until midnight.
soadan on May 18, 2007
sir about my case…i know pwd mo po cya masagot…what will I do if I have only 1 valid ID and that is my school ID, and lug requires 2 valid IDs?