Starting today until tomorrow, our Customer Support hotlines will be suspended so that the entire team can focus on answering the tickets that have piled up due to the dupe wipe incident. That’s good news for the RO Community because that means that a lot of tickets will be answered and resolved today and tomorrow. Take note that I’m not saying that ALL the tickets will be answered – there’s a ticket line and the CS Agents will be able to process the first batch of people who sent their tickets early. Read the official announcement after the jump.
TEMPORARY SUSPENSION OF LEVELUP CUSTOMER SUPPORT HOTLINE
Date Posted: Jun. 26, 2007Dear Level-Up! Subscribers,
Please be advised that Level-Up! Customer Support Hotline will be temporarily suspended for two days, June 28-29 (Thursday and Friday), due to an emergency phone line maintenance. During this time, we will be unable to accept inbound calls.
AFFECTED SERVICES:
Customer Support Hotline: Suspended
Walk In Assistance: Operational
Customer Support Page: OperationalPlease submit all reports via the Customer Support Page at www.levelupsupport.ph.
Customer Support Hotline service will resume by Saturday, 30 June 2007, from 12nn to 8pm.Thank you for your patience and understanding.
Level-Up! Inc
Guys, take note that the Walk-in and Customer Support Page services are still operational. Only the hotline will be suspended. I’m not just talking about tickets with regards to the dupe – this also includes rebirth bug tickets, bugs, player misconduct, etc. We’ll be announcing the new siege event within the next few hours so watch out for that one. We had to suspend the RPC Agit Lord scoring again mainly because of the server crash which is still pending a permanent fix from Gravity. I’m doing my best as well to get pRO some more EXP events to compensate for everything that has happened lately. No promises, but I will try.
Have a great morning peeps!
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EvilAsh on June 28, 2007
Let’s hope you guys sort everything out because the population of Freya has dropped to 3k.
http://ragnaboards.levelupgames.ph/index.php?showtopic=42114
pickey on June 28, 2007
sir wauks kailn po nmin maveverify ung top 20 new knuha ng ticket
pickey on June 28, 2007
i mean ung 20 n ticket kailn po nmin maveverify san maayus n po tnx sir wauks
derictan on June 28, 2007
kwawa na ang freya server mrmi na nagquit dhil po dto sna nlng ma resolve na ito thx nlng po
Wauks on June 28, 2007
Hopefully within the week. We’ll have a problem though with the people who lost items that they aquired more than two months from the wipe. That will take a little more time. We can only immediately help those within the two month time frame because those are the readily available logs. IT is already pulling out the trade/inventory/kafra logs for the past two years so that we can compensate everyone else accordingly.
@EvilAsh
I agree man. I’m really hoping that the CS and GM Teams can deliver on this.
pickey on June 28, 2007
sir wauks meron pa po pla paki verify about dun sa maya bug..kasi po ung iba kahit walng maya puple card nakikita nila ung mga nka hide n sin x or stlker po sa pvp gnun po e ang dami nila nka maya bug
famine on June 28, 2007
woooo, tignan na alng natin aksyon niyo…
ung HALL of SHAME ipost niyo para naman alam namin kung sino na talaga ang naBAN…
mga KS BOTZ naglilipana pa rin…
mga bot vend maybe legal naman kasi harmless mga yan… pero mga KS putsa…
Anonymously Unknown on June 28, 2007
Please, sana po madamay na din sa pagsagot ninyo ung Ticket No. Y6A8A ko para, makapaglaro n ako ng maayos. Nakakatamad kasi maglaro ng tila bang nanghina k bigla.
Server: Freya
Ticket No.: Y6A8A
Burke on June 28, 2007
@ EvilAsh
Tyr has dropped to 3K too. T_T
EvilAsh on June 28, 2007
Sir Wauks,
What happens if the dupe script was proven to have wiped LEGIT items? Best think of a plan now mahirap na yung “We’ll cross that bridge when we get there”.
@Burke
Check natin population during siege time. I think that’s a better gauge.
[SINBAD] on June 28, 2007
wala naman kwenta mga CS niyo at most of all mga nag handle sa program .. AYAW NIYO PANSININ BUG SA REBIRTH JOB. na in the 1st place LU naman ang me gawa.
SoulcalibuR on June 28, 2007
pls update my ticket #W99JK
Server: TYR
Character Name: Sou|Ca|ibuR
Guild: Armned n’ Loaded
Character Level: 91
+10 GR minkcoat nawala po cya since nung unang wipe out. kasama din po ung +10 Cranial Buckler.
binili ko po ung +10 GRminkcoat ng 440m + Flying Angel Wing kay Father Bradley na isang High Priest. binili ko po cya nung June 18, 2007 nasa pagitan po ng 9:00 pm to 11:45 pm.
ung +10 Cranial Buckler ko po ay hindi ko gaanong matandaan kung anong date, pero sa tingin ko po is nsa first week or second week po cya ng APRIL 2007. nabili ko po cya ng 120m.
salamat po sir wauks sana po ay matulungan nyu po ako. 4 years ko pong pinaghirapan un… /sob
[][]*sablay*[][] on June 28, 2007
@wauks
Please naman paki Follow Up ung Rebirth BUG ticket, ang tagal na nun sa CS inaamag. More than two weeks na kami naghihintay wala pa rin action.
Follow Up:
Ticket#:6PXO9
Server:Baldur
BUG;Trancendent Job Change Bug
Since: June 15,2007(Date Filed)
nathan13 on June 28, 2007
Ako din po sana Rebirth Bug
Ticket no: OI2F2
since June 13, pa po ang filing date medyo malapit na mag 1 month
P_OP_O on June 28, 2007
sir Wauks tanong lang po.. panu kung walang screen shots? macompensate din ba un? di ko na kc alam kung anung date q binili ung +8Gr minkcoat q pero legit price q nabili un dati.. nakakapanghina kc..
EvilAsh on June 29, 2007
Freya has now dropped to 2.5k
Angel on June 29, 2007
Lol, queueing on emails, eh? Get more manpower then. /heh
[][]*sablay*[][] on June 29, 2007
It’s been 16 days since this Rebirth/Trancendent Job change Bug occurred, up to now wala pa rin ginagawa ang Level Up. 2 Extended weekly Maintenance, 1 Emergency Maintenance and 1 Extended Emergency Maintenance at di nyo pa rin inaayus tong Bug na Eto. Anu ba hinihintay nyo Pasko? o talagang dedma lang kayo kasi di nyo kayang ayusin. Kung ganun nga tapatin nyo na lang kami at sabihin amin ang totoo at wag na kayo magreply s mga ticket namin ng give us ample time to resolve this issue, kasi pina-aasa nyo lang ang mga tao.
shiropute on June 29, 2007
e2 n nman kakatapos lng ng maintenance.. as always excited ako to open my account and try it out kung makkpgtranscend n ko.. but not to any surprise at all.. nothing’s changed… same old “…………………………..” wtf!
id say, ” they go to hell!!” wtf are they doin about “IT”?!
peachy on June 29, 2007
nababasa pa ba to? sir wauks, dupping is a ground for RPC disqualification right? nag iinvestigate ba kayo? kanina lang naka chat ko ung friend ko sa kabilang guild and sinabi nya na nakapag dupe na naman ang guild nila sa agit kafra ng geffen. sana lang mag investigate talaga kayo, i still have a copy nung pag uusap namin and names ng duper sa guild.
sana magkaron ng investigation ito, walang kwenta ang rpc kung hindi fair ang laban.