I posted some job opportunities a few weeks ago (June 6) and the response was really great. We got a lot of applications from qualified people who had a passion for the gaming industry. Just to give you guys an update, the position for Ragnarok Assistant Brand Manager is already taken. I’ve forwarded the resumes of some of you who applied but didn’t get it to other departments who are interested in your skill sets. Anyway, I compiled the remaining jobs open and I’m posting them here now. If you’re interested in applying, please send a quick e-mail (attached your resume) to chronorancher@yahoo.com and jobs@levelupgames.ph. The subject line should be (POSITION) Application. Check out the openings after the jump.
PROJECT OFFICER
Project Officer’s overall role & responsibility is to ensure the projects that are developed within Level Up! and with Third Party providers is developed within time, budget and specification.
QUALIFICATIONS
- Must have knowledge on good methodology and standard
- Must have IT background, knowledgeable in systems integration and applications development
- Excellent communication and interpersonal skills
- Must have good time management skills
- Must have good leadership qualities, and be able to make sound judgment
- Must have good English writing skills
- Ability to multi-task and work under pressure
CSR – Inbound
The Customer Service Agent serves as the direct point of contact for customers. They are responsible for ensuring that customers receive and adequate level of service or help with their questions and concerns. Customers may be individuals or other companies.
QUALIFICATIONS
- Graduate of any 4 year college degree
- Minimum of 6 months of Customer Service experience
- Excellent written and verbal skills
- Strong organizational and customer service skills
- Proficiency with MS Office applications
- Teamwork and customer service minded
- Creative and positive attitude
We also have an opening for Sales – Key Accounts Officer. I don’t have the exact job description with me right now but it involves mainly dealing with corporate accounts of LU (Netopia, 7-11, etc.). You guys can also apply for that position.
Good luck to all the applicants!
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Mike Abundo on June 29, 2007
The president of Mobius just resigned. You might want to hire him.
Wauks on June 29, 2007
@Mike
Er… wouldn’t it be a demotion to hire a former CEO as a CSR or Project Officer? Lol. Thanks for the news though.
Link on June 30, 2007
Sir Wauks, meron bang age bracket? Kailangan p b ng working experience? just asking.
Armageddon on June 30, 2007
- basic salary po ng Inbound CSR pwde malaman?
Armageddon on June 30, 2007
- can i know the basic salary for CSR “Inbound”
feji on June 30, 2007
hi..just wanna ask, is LU accepting student for internship?
tester on June 30, 2007
@wauks
know what you guys need? either you hire better customer support peeps or revamp the whole customer support system.
I have just opened a ticket complete with screenshot and guess what? it was closed as incomplete daw. they still wants me to give the char name, server, and list of items lost.
kaya nga may screenshot e. nandun yung charname, server at items na traded. i mean… how irritating can you get? try to put yourself at the shoes of your customers wauks. you know how frustrating it is given those conditions.
i have been very polite with the filing of my ticket. i gave more than 2 screenshots, 3 to be exact. and this is what i get? i know how it feels like to be a CSR, i too have been one. but its quite common sense to ask for things that are obviously there already. just to set things straight, your quality assurance team, if you ever have one is not doing their job properly.
please consider…
Mike Abundo on June 30, 2007
I wasn’t talking about the jobs posted, Wauks. Have you found a replacement for Sheila Paul yet?
Mike Abundo on June 30, 2007
Oh, wait, nevermind. Congratulations to Pet on taking over.
Henie on June 30, 2007
@ tester
I also had the same problem when I filed a ticket for my wiped out duped items. They replied and asked for my username, character name, server, list of items lost, estimated date I acquired those items, etc. BUT I ALREADY SPECIFIED ALL THOSE INFOS ON MY TICKET!
I think di nila binasa ticket ko. Parang gusto lang ata nila madelay case ko cos they weren’t able to attend to it. They just copy pasted all their replies sa lahat ng dupe wipeout cases without actually reading the ticket. Kung copy paste lang pala trabaho ng CS, lahit elementary dropout pwede pala maging CS.
Kung gusto nila more time on their investigation, they should have simply informed me. But asking for the same infos which were already present… that’s plain incompetence talaga.
tester on June 30, 2007
@mikeabundo
youre damn right. they just copy paste their answers. my friend got exactly the same reply. ang matindi pa nito at the end of every not eh they will drop the case daw if you did not respond w/in 7 days. i never got any email about that. kundi ko pa chineck ang ticket status e di ko malalaman. kung di ko pala nacheck edi goodbye 500m worth of items
natatawa nga ako, dati naiinis ako sa mga players na nagpupub na minumura ang LUG, dapat pala talaga murahing ang mba bwetreng yan. di marunong mag alaga ng customer.
Wauks on July 1, 2007
@Mike
Oh, hehe. When Sheila left, management decided to split her work into 2. Pet Syling, our CTO, is now the Chief Operating Officer for Level-up Games. Jake San Diego is now the Marketing Director.
Wauks on July 1, 2007
@tester
That’s alarming. I’ll talk to the CS Team on Monday. I already have plans on implementing something that will help the CS do their job better. Para siyang rating system. I’ll post more on that soon.
+Soul+ on July 3, 2007
how much salary? maganda ba magwork sa LU? parang lahat ng sisi ng players sayo babagsak. sasabihan ka pang incompetent ka kahit ang totoong may sala eh ang GM’s. hahayzz… anyway, sa sales siguro pwede pa. nid pa ba ng application letter or email nlng ung resume?
Adam on May 12, 2008
hey hey dont ask about the salary..(^_^)
if you really love to be a part of LU, then dont mind the salary..
as long as you can be a part of this firm..(^_^) di mo na kailangan ng malaking sweldo
heheh
Greg on March 8, 2009
Ok here’s the thing, im a GM of one of a private servers of RF online before for a year then became a head GM for 2 years. ive been working for the server and its not just for fun. i have lots of experience for this kind of game. Right now im currently hired, working for Xbox, so the question is, is there any jobs you guys could offer me to work in rather than CSR? I wont mind if you put me in the workforce team for a game im fine with that. Ayt? Thanks