I’ve had 3 different DSL Service Providers in the past 4 years. I want to take this opportunity to give an objective and unbiased review on the experiences I’ve had with all 3. Hopefully this will help you guys when you make your decision to get your own broadband, be it for gaming, e-mail, downloading, or surfing. For this article, I’ll write about my experiences with Bayantel DSL, SMART Bro, and PLDT MyDSL. Check them all out after the break.
SMART Bro: This was my first internet connection outside of dial-up. I had this hooked up when I was still living in Visayas Avenue, Quezon City. In all honesty, I had little problems when the DSL was running. Download speeds were pretty stable and I only experienced lag when I was playing Fly for Fun. It actually ran pretty well with RF Online. For 900+ bucks monthly, the connection was pretty okay back then. My only problem with SMART Bro was when the connection would go down. The customer service reps would say that it would take around 1-2 days for their technical team to drop by to fix it. However, there were several instances when it took the technicians more than 1 week before they come over to fix the antenna. Because of the intermittent connection, I decided to cancel my subscription to SMART Bro after 1 year (contract).
SMART Bro Plug-it: I then moved on to SMART Bro Plug-it. I needed mobile internet because I’m always on the move and it helps a lot with my consultancy work. I bought the USB Modem for P3,800 I think. It kinda makes me sad when I see that the prices have dropped all the way down to P1,800. Anyway, regarding the connection, it really depends on location. There were instances that the speed was really fast to the point that I could actually play World of Warcraft without any hassle. But there were instances that I couldn’t even get a signal at all. From experience, it’s kinda fast in Makati and Tomas Morato, but very erratic in the Katipunan area. By the way, forget about downloading… it takes forever. I still have this with me since it allows me to go online wherever. It’s pretty much for emergency use like: waiting for the girlfriend while she’s shopping, need to send an urgent e-mail, bored to death and I want to Facebook while on the road, etc.
Bayantel DSL: I got Bayantel while I was living somewhere along Katipunan. First, let me just say that they provide the most hassle free service. I called their hot line on Monday, and their agent went by to get my requirements Tuesday. Internet was installed Wednesday. That’s insanely fast! Plus, I didn’t have to go to their service centers at all. I got the 2.5MBPS package which costs around P2699. Initially I had problems with the connection since the Speed Test just registered around 1.1 – 1.2MBPS. However, after making 1 call, they fixed it and I got 2MBPS – 2.4MBPS constantly. If ever I would have problems with the connection, it would get fixed within a day. If they say that the technician would drop by soon, they really mean it. There was one instance that my connection was on and off. I called in the morning, and the guy actually arrived in the afternoon to fix it. Amazing. My only concern with Bayantel is that around 11PM-12AM, the connection is really on and off. Dunno why. Rest of the day though it’s pretty much stable.
PLDT MyDSL: I just moved to Greenhills a few weeks ago and I initially wanted to just get Bayantel because of the convenience. Unfortunately they weren’t servicing the area yet. I had to decide between PLDT MyDSL and Globe Broadband. Since I work for the PLDT Group, I thought of just going for PLDT. Okay, I don’t know if I’ll get into trouble for writing this but… man. I applied for a connection more than 3 weeks ago and I still haven’t gotten any feedback on when they will install! I’ve been calling the contractor that signed me up and she’s no help at all. In fact, she told me to be the one to follow up by calling 171. I have no idea when I’ll get a call telling me that the technician will drop by. That’s the main reason why I haven’t been able to blog regularly because I don’t have connection at home. I’m seriously thinking of going for Globe Broadband if I still don’t get any feedback by tomorrow.
So that sums up my entire DSL experience. If you guys want to share yours, please go ahead and leave a comment. We can use this thread as some sort of a feedback mechanism so we’re all informed before we subscribe. Cheers everyone!
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globe broadband has the best costumer service in all. it happened one time nung nagtotopak connection namin. So i called costumer service (211) to ask if may problem sa system nila. sabi nila wala naman daw papuntahin na lang daw nila field techs nila sa bahay. the next day may dumating na technician. pinagpipindot at kung anu anu sabi ayos na. (aba ayos nga) tapos tinanong ko sila kung ano kaya problem kaya nagkakaganun. sabi nila baka daw sa system nila kasi di naman daw sila updated. Ayos talaga ang globe. Pasahan ng sisi.
thx sir/mam… this was really helpful^_^ good job…
how ironic that you are working in the PLDT group. anyway i experienced the same hassles too, lately i have applied for a PLDT DSL connection and i already talked to the agents here and even emailed the customer service of PLDT, still after almost 1 month (malapit na mag-two months!!!) wala pa din kaming connection. i was cancelling my application already and yet they keep on telling me “pasensya na po!” hello?! lahat naman ng tao nauubos din ang pasensya, i already paid the 1600 fee, didn’t get my receipt and my connection na sabi ni la within 2-3 weeks daw! what a waste of my time
haha, ganun nga talaga technicians ng globe. Minsan hindi sila loyal s company nila kapag naging maganda ang pag welcome u s kanila.
I wanted to install Smart Bro Share It in the past but when I was searching the Web for reviews about Smart Bro, I found this link: The reason behind SmartBro’s lockin period. It really opened my eyes. That’s why I hope to spread this link so that others might also see. I hope you will spread it too.
Alam nyu dito sa cebu ang GlobeDsl ang pinaka mahina or mabagal mag response ng mga technical group nila almost a month or two para ma actionan ang mga request nyu eh ako nga almost a month na wala parin ang request namin for transfer of location eh 4 houses lang ang pagitan. if aabot pa ang line ako nalang sana mag transfer…eh…..
M using bayantel plan 999 now, maganda sya mabilis, especially pag 10pm-10am. mabilis action ng service nila, tapos lahat libre,
Gusto ko lng ask ang mga PLDT users ng 999 DSL plan, kung totoo ba na more than 1mbps ang download speed nyo? kasi gma frends ko, naka plan 999 sa PLDT eh sobrang bilis 1.2-1.8mbps download speed. Pero natry ko na sa 3 classmates ko ung pldt nila, mabilis talga super fast. Sana may magreply about d2 thnx.
(Matagal tagla magpaapply sa pldt, tumawag ako sabi it takes months)
ask ko lang kung pwedeng dsl lang tapos walang phone????
I got the Smartbro plug in as a freebie when i bought my laptop late last year. I thought I got a good deal because at that time,it costs around 1K+ . But that’s what I thought. Smart would only eat up all my credits and more often, i’d only get maximum speed of about 50kbps or less, page won’t load and sometimes can’t even connect. I would load up 100pesos and I can only enjoy about 30min online but that means intermittent connection. I only used it for a week or two and after that, it’s already as good as trash.
This thread really helped me a lot since I’m planning to get a broadband connection at home and right now, I’ve already made my decision. You rock!
Fab info!
I was once a Globe broadband subscriber, the speed is fine but it disconnects like 4-5 times a day. So imagine how often I call their help line to reset my connection.
Just purchased a new laptop and I decided to get BAYANBroadband and with your blog, I think I will really go for it. You said it well when it comes to their services. Thanks again for sharing your DSL experiences. Ooops, about PLDT, hell yea it took ages before they answer a customer query. PLDT management should know about your story not because your mad how slow they are but for them to work their ass on it!
Cheers!
same here sa pldt dsl. almost ilang years na rin wala pa rin. hirap mag follow-up….tsk…tsk….tsk….
M using smart bro !!kinis ang bgal mas mainam pa mag PLDT smin pesos 800 internet with telephone mura mas makakasave k pa!!!ska slhat ng broadband smart bro and pnaka mbagal
I guess you have been all looking and trying to know which best provider can provide best broadband /internet service….. well i for one had my worse experiences with these provider such as smart bro, bayantel & lately tattoo broadband. Shall i say the worse … smart bro company policies says once you subcribe you are 24 months lock-in as subscriber but hell, they could not do anything when i wrote them a complaint about their poor connection. From day 1 up 3rd weekof subscription i ended thier service with an agreement of not paying the remaining months.
Bayantel 2yrs of good service but on 2008 January 13 up to January 2009 i almost gave up on that particular time hasle, intermitent, connect and reconnect have been most common words for me, most shift managers on bayantel knows me because of my french word “bad words” during customer service call eventually they end up giving 8 months rebates but sometime Feb 2010 i decided to cut them off because their facility are already overloaded according toshift managers and began to slow down their internet however changing or adding bandwith won’t make any differrence.
April 2010 Tattobrodband this one call it USB hypetension ‘coz it almost gave me a heart attack at first i have a normal and without a doubt hassle free but after 1 month and a half intermittent problem occured super too slow its like using kbps and not MBPS the only mistakes i have is that i didn’t listen to my friend, signal service is important bad thing they do not have any signal testing before subscription too bad for me.
Still searching for good broadband WI-Tribe does have testing ground checking before subscription their tech people are pretty honest after checking area they disagree to install their broadband due to small signal which eventually will cause problem later on.
So im in the process of checking the ff:
INFOCOM 6727201
MY DESTINY INTERNET 8419393
SKY INTERNET 411 2000
WI-TRIBE 3187423
Whydon’t you try the above company you may ask them 1st to check your placeif there is a good signal before deciding well good luck to all!
smart bro gamit ko, bakit palaging nagdidisconnect pgnaglalaro ako ng online games samantalang malakas man ang internet connection..bakit?
I have an internet cafe. I am at my wits end now. I am thinking of changing my ISP. PLDT has a very poor quality of service. It will take weeks, months, numerous calls, numerous emails before any problem will be taken cared off. Not only this, I have ask for rebates for the times of non-delivery of internet service, would you believe that they haven’t given rebates yet to me for the year 2008? Last Ondoy, it took a month before PLDT reconnected my internet, Bayantel took only 1 week. From experience, Bayantel respond time to technical problems is fast. It will take 1 call only. Installation is the same…. it’s fast for Bayantel. Thanks for the information I got from all of you. It further confirmed my choice.
To hell with PLDT…their service sucks…I’ve already applied for My DSl connection and its been a month now and still no technician nor any personnel (kahit janitor!) helped us. thanks to this blog i’ll be canceling my application tomorrow and go straight to bayan Tel.
I’ve been calling and talking to 5 managers already…customer service is poor…do anyone know how we can raise our concerns to Board of directors of PLDT?
i think need nyo talaga kulitin ang PLDT para mabilis kayo kabitan… kasi sa sobra naman ng customer nila makakalimutan kana…
Dont don’t go gor globe broadband!! lousy service.. Our phone and internet has been down for three weeks already and they can’t even committ when they can resume service.. System Enhancement daw? just learned that cause it the road widening in pasig.. they gve a target date of June 9 to restore tapos ngayon when we called they cannot say when it will be restored.. During Ondoy, sila yung pinaka matagal magrestore ng service.. Pldt was able to restore in a week Sky was able to do so in 2 weeks.. Globe took them more than a month.. Stick to PLDt kahit bumabagal at least may service.. and response time of Globe is sosososos00000 poor!
globe broadband subscriber ako., normally pag umulan nawawalan ng net.,about an hour or (depende sa lakas ng ulan)siya mawawala., service naman pag nagkasabay sabay ang problema sa ibat ibang location inaabot ng 3 days bago sila makapunta., pero madalas pag tumatawag kame kinabukasan dumadating sila at inaayos kagad., during ondoy naman nawalan lang kame ng net at phone connection about 4 hours then nagkaroon din medyo mabagal lang., kinabukasan back to normal na connection., yung connection ko nakukuha ko naman ng tama.. sobra pa nga madalas.,
i think weder weder lang yan eh.
pero eto ang karanasan ko:
una kong subscriber ay globe broadband. nag apply ako within 3 days may nag punta kaagad sa bahay at nainstallan ako kagad ng landline at internet 1 mpbs. sabi ko aba ayus ang bilis, may nag kabit kagad. ang connection naman ok naman po. mabilis. pero, pagkalipas ng ilang months, nagda drop na yung connection ko. hindi na siya stable. minsan DC, minsan sobra bagal, etc.
tapos nung lumipat kami ng house, tumawag ako sa kanila, sabi nila wait ko na lang daw ang technician kasi na i forward na daw yung concern ko. tawag ako ng tawag at paulit ulit ang sinasabi sakin na under process daw. ayaw naman nila sabihin sa akin na walang availabe na line dun sa nilipatan ko, pero duda ako na baka ganun nga, walang available na line ng globe. nagsawa na akong tumawag at pinabayaan ko na lang. till now mag 2 months na wala pa ding globe na dumating para mai-transfer ang line ko.
i have decided na magpakabit na lang sa pldt dsl ung bundle plan nila na 1299, landline with dsl 768kbps kasi hindi daw pwede DSL lang. dapat may landline phone din daw (parang confusing yung ad nila eh, hindi man lang nilalagay na ganun pala, need pala ng landline phone).
mag 3 weeks na ang pldt hanggang ngayon wala pa rin akong connection. tatawagan na lang daw at isusunod na lang daw ang modem pag may dial tone na. kinabit kasi ang landline phone aftwer 2 weeks, akala ko yun na, masaya na ako. pero yun pala walang dial tone at walang modem. anak ng *&@#! so eto nanaman ako hintay ulit. need talaga ng patience dito sa PLDT.
iniisip ko na siguro yun kahit matagal kabitan basta pag may internet na, sana stable at mabilis at hindi mag drop ang speed, at sana hindi magka problema. yung globe kasi mabilis ang serbisyo nila pero may issue lang kasi ako sa speed. etong PLDT hindi ko pa na try, sana sana sana walang problema.
2cents
Share ko lang experience ko with Sun Broadband. May promo sila noon na P799/month. Nagsubscribe ako, that was March 2009. Sa Pandacan, Manila pa kami nakatira noon. Ok ang signal nila. Tsaka pag may technical problem, mabilis nilang ayusin ang connection. Ang pinakamatagal na troubleshooting nila umaabot lang ng 2 hours. But the real problem started when we transferred to Imus, Cavite. Wala pang signal ang Sun Broadband sa area namin that time, that was December 2009. Nang kausapin ko ang customer care about this, sabi mga March 2010 magkakaroon na ng signal. So I decided to cut the line permanently. Kaso hindi ko agad naasikaso till the next billing came up and hindi ko agad nabayaran. After a week ng due date natemporarily cut ang broadband namin. So, I talked personally with their staff and reiterated my decision to permanently terminate my subscription. Nagkaintindihan naman kami about sa mga ilang charges na dapat bayaran. But I asked them if it is ok to pay it later kasi that time I was prioritizing my expenses, anyway my broadband was temporarily disconnected naman. At sabi ng kausap ko, ok lang daw. Ang sisingilin lang naman sa akin ay yung mga araw na nagamit ko ang broadband until natemporarily disconnected. Since malayo ang uwian ko ngayon hindi ko agad naasikaso ipa-permanent disconnection . After 3 months may dumating na billing, mas malaki na ang sinisingil parang 3 months na P799. So I talked again with their staff, this time wala na yung dati kong nakausap. Nirereklamo ko yung bills ko kasi ayon sa dati kong nakausap, at obviously naman, hindi dapat singilin yung mga months na temporarily disconnected ako kasi hindi ko naman nagagamit yung broadband. But then nakipagtalo pa itong mangmang na staff nila at ipinipilit na nasa contract daw na pinirmahan ko na kahit temporarily disconnected ako eh babayaran ko pa rin regularly yung months na lumipas after ako nadisconnect. Eh wala naman akong pinirmahang contract at walang lock-in period yung kinuha kong broadband dahil hindi yun plan. Binili ko sa kanila ang modem at nakasubscribe lang ako sa broadband nila. At dahil hindi nya maipilit sa akin ang mga bulok nilang policy at sistema, ang uwi din pala ng halos tatlong oras naming diskusyonan ay patatawagin di pala ako sa collections department nila dahil COLLECTIONS LANG DAW ANG MAKAKAPAG-DECIDE SA KASO KO. Eh kung hindi ba naman mga tanga talaga staff ng Sun eh. Kung sinabi na niya agad yun eh di hindi na sana ako nag-aksaya ng panahon sa kanya at tinawagan ko na lang ang Collections Dept. nila. Bakit ba ang galing mandugas ng mga phone companies ngayon ano? Talagang kasama ba yan sa QUALITY SERVICE nila? Letse nila!
i’ve been on my pldt dsl for 4 years damn! ang panget ng service laging putol linya at sobrang bagal ng internet i already applied 1995 which is actually 2mbps connection but what i got is 600-800 kbps which is the price of 999 i’ve been calling them up every week but still no solution at all ngayon one week na wala pa din ako connection mabilis ba yta itong sun wireless ko…im quitting pldt now so probably bayantel is my choice gusto ko sana skyinternet pero tiil now wala pa ung line sa lugar nmin…i thought ako lang nakaka exprience ng ganito sa pldt
been using smartbro for almost 2 years, pero ipapa-cut ko na. sobrang hassle ang after sales nila! nawalan kami ng internet connection (na naman) last june 1, nireport ko sa customer service june 2, dadating daw ang technician nila JUNE 13!!! pgadting ng june 13 WALANG DUMATING! so tumawag ulit ako nung june 20, 30 mins na ako naka-hold sa customer service, walang sumasagot! tumawag ulit ako june 21, sabi ko bakit walang pumupunta sa magaayos ng antenna namin, sabi pumunta naman daw, wala ba daw tao nun? WHAT?! sabi ko anong oras ba dumating? i was assured na tatawag muna sila bago dumating, alangan namang buong araw namin hintayin, pano kami papasok sa work?! so sabi ko kelan ang resched, bakit hindi tinatawag sa akin, sabi JUNE 23 daw!!! WHAT?! wala, nagalit na talaga ako dun sa kausap ko! at hello, june 24 na ngayon, wala pa rin kaming internet!!!!!!!
WAG KAYONG MAG SMARTBRO!!!
Hey.
Nakabayantel ako now. Sa internet connection, makikipagbugbugan ako para lang patunayan kung gano ito kabilis. In simple words, we are getting what we pay for. Pero,hindi pag dating sa stability. Xempre maraming times na intermittent. Dati ang sipag kong tumawag kahit konteng dc lang.pero,ngayon marunong na kong magpatawad at maghintay.kasi,believe me,nadadala nila ako sa bilis ng response ng mga customer service/technicians nila. In twenty-four hours,they’re here.”Tako sa rebate”? Maniwala kayo, nung cnabi nilang nag-upgrade from 768KBPS to 1MBPS, they really mean it! At eto ako,enhoying pero hindi sa kabuuan.Marami pa rin akong issues na dapat nilang matugunan.Conclution, they have the best customer service response time in this country, having a stable connection is still debatable/questionable,but their advertized speed is fair enough!
I agree with the comment above mine. I’ve tried Sky, PLDT (PaLa-DC!), Sun, and Bayantel is indeed king when it comes to speed. On the other hand, reliability is really lacking. The connection seems to get intermittent during peek hours. This isn’t really much of a problem when browsing, but you’ll really feel the pain when playing online games.
Thnx for this blog!! im going to try bayantel
Nice nagpakabit din ako bayantel isang araw lang kabit agad pagkasa office mismo ng bayantel ewan ko lang kasi nagapply ako sa agent inabot ng 2 weeks kahihintay walang feedback bwisit yung ahenteng yun. nagdecide ako pumunta bayantel isang araw lang kabit agad! PLDT ganun din parang ahente abutin ka din ng syamsyam
ako smartbro gamit ko…d2 samin sa pasig ok naman siya..minsan talaga eh walang connection o kayay dc-on-dc-on ang pangyayari…pero ngayon ok pa naman ang service nila wala naman akong ganung problema..satisfied ako sa smart bro kaysa sa globe broadband.
Don’t go for globe.. There service is really sucks..There connection is not dependable.. Intermittent connection, stupid connection, poor technician, and even taking a week or 2 before the technician comes in.. They are always saying that we are having a problem with the facility where my cable connected to. June 9 2010 i encountered a worst nightmare. I called globe Customer Service and it takes 3 weeks before the technician fix the problem., After 4 days here we go again, same issue, problem again. I called them again and it takes one week before it was fixed,. after the restoration of our internet we do getting a really stupid slow connection. I called up again and in the next day the technician drop by and you what happened? Gosh!! Na highblood ako coz the technician insisting that i am only paying for 384kbps.. what..? I even show him tht SOA to proved that i signed up for 1mpbs. Stupid technician.. The technician agreed he promise that he will come back tomorrow to fix it. and in the end, fucking technician called up that if its ok to re-sked it.. Huwatt..?!! Oh my god..!! i was really really upset.. and until now we don’t have internet connection..
Tnx to this blog, i decided to go for BAYANTEL…
PLDT dito sa Baguio City ganun din, it takes years to complete their services.
FYI, SmartBRO and GLobeBroadband are not DSL. they are Broadband, not DSL.. DIGITAL SUBSCRIBER LINE yung sa pldt at bayantel dahil galing sa linya ng telepono yung internet. yun lang.. common mistakes for corrections..
Hi! We applied for PLDT myDSL two months ago, after nearly three weeks of calls and follow ups they delivered the modem but still no internet connection so we’re stuck to dial-up connections. Last week, an agent from PLDT went here and retrieved the modem, saying they they were sorry because there is no DSL line in our place. So ganun na lang?! After two months of waiting wala din nangyari. They should’ve said it sooner.
Good din ba ang connection ng Bayantel dito sa Fairview? If we subscribe to their DSL, diba dapat may Bayantel phone? Pano un may PLDT phone na kami? Stupid PLDT! The only reason we decided to have a phone is because of myDSL. Pahelp naman po sa problem namin. Thanks!
Try nyo MyDestiny..cable broadband..so more capacity ang kaya since coax cable not telephone copper wire.
bago num nila..7283175…
check website..www.mydestiny.net
Globe customer service sucks, big time. Walang katapusang facility repair at ongoing system restoration lang ang lagi nilang dahilan. Bobo pa mga technical support nila. They don’t even know that word “Intermittent”.
hmn.. para skin astig tlga tlga ang Globe mapa wireless man o nde..sa globe kasi kahit marami kayo sa port mo de babagao suplly ng net sayo yun ang astig sa globe kasi maski marami ng nka GLobe dito smin nde nhahati supply ng net sayo SO MEAN NO LAG ON ONLINE GAMES FAST DOWNLOAD AND CHAT!! yun nga lang sabi nila 3-7days bago install pro bumatind smin 12days na nkaka raan Pro sabi sa office nila ganun tla kasi minsan marami nag papakabit ng Globe minsan din kokonti kaya minsan nkaka bitan ka agad minsan mejo matagla kaya kung ako sa inyo mag Globe nlang po ninyo di kayo mg sisisi
globe tatoo is the worst..
globe broadband in sm bicutan center of globe sucks.. bad experience with their service
hi to bloggers! tell ko lang ang xprience ko sa smart bro. Talagang mga tanga at bobo ang mga taga smart bro. last july 29 na intemittent ako sa smart bro, tinawag ko ito sa *1888 pero sabi nila okay naman daw ang antenna at base station nila wala daw prob. pero ang sabi ko napuputol ako sa onlines games at kapag naputol ako kasabay yung mga naka-browse sa desktop ko. pero ang sabi nla aayusin nila. maghintay daw within 24hrs. kinabukasan ganun pa rin intemittent kaya tumawag ako ulit at niresset nga nila yun connection ngunit ganun pa rin. at maghintay ulit within 24 hrs. ulit para i-observe daw. kinabukasan ulit ganun pa rin. kay nagdecide ako na magpapunta na nang technician na galing sa kanila, ang sabi nila 2 days bago pumunta. after 2 days pumunta nga sila tinignan nila at ganun nga intermittent yung connection kaya aakyat sana sila sa roof pero di sila naka akyat dahil wala daw silang dalang mahabang handanan. kaya naman nung hapon ding yun nagpagawala ako nang hagdanan para makaayat lang sila. (dapat nga sila ang may sagot nang hagdanan) bumalik sila kinabukasan. nung binalikan nila at umaakyat sa roof nakita nang nung technician na humaharang yung dahon nang niyong sa antenna kaya daw intermittent. pero ang sabi ko sa kanila di yun ang problema kasi yung sa opis nang wife ko e ganun din nalalaglag din kaya lang di sila nagrereport kasi opis yun pang browse lang ang gamit nila. yung sa opsi nang wife ko ay .8km lang ang layo sa amin kung saan sila naka-connect don din kami. iisang base station lang ang kinukuhanan namin sa obando. pero ganun paman pinaputol ko na yung dahon nang niyog na humaharang daw sa antenna. pero ganun pa rin intermittent pa rin kaya tinawag ko ulit sa kanila. kung ganun lang di ang connection ninyo ipapa-disconncet ko na ito permanently. biruin ninyo umabot pa almost 2 weeks ang kulitan ko sa smart bro representative. sinasabi ko sa kanila na yung base station nila ang may sira. ayaw nilang umamin. nadulas na nga yun technician nila na sa kanila nga daw ang problema tapos ayaw umamin pagtumatawag ako. ginamitan ko na nga ng ping test kung maayos ang bato nang base station talagang sa kanila yung sira kasi nang re-request time out yung base station nila. bwesit talaga ang smart bro……. wag na wag kayong mag papakabit nag broadband sa smart bro. perwisyo lang yan…… lalo na kung download at online games. mga BOBO ang smart.
I’m using PLDT mydsl lan connection, plan 1299. It took the ten days to deliver the modem and install the connection. But before that, I had to keep on texting and calling the agent because they promised to install it within 7 days. So far, I’ve got no problem with the connection, it’s good. But it’s been a month and 3 days now since the installation and I still haven’t got my bill. I tried calling their customer service but they’re not very helpful. I wonder if they charge you another fee for paying your bill late. I don’t know where to pay either, their website doesn’t show much info’n.
Lahat nalang ata may problema sa internet services..Problema sa pagpapakabit, Problema pagkatapos makabit internet, at problema din sa pagdidiskonek..labo..
Ako naman nagpakabit ng Globe WiMax 1MBPS last August 7..yung friend ko kasi nagpakabit din ng Globe WiMax 1mbps din..sabi nya mabilis daw ang installation tumawag lang sila at nanjan na maya mya lang..so naengganyo ako magpakabit..1 week palang ako sa globe..
Sa installation ayos na ayos ang serbisyo nila..meron silang “isang tawag mo lang” iinstall na nila agad..tumawag ako ng 1pm at dumating na sila ng 2pm ng araw din na yun..super bilis..magbabayad ka lang ng 500 for connection fee at iaawas naman din sa first billing mo..ayos diba?..kakatuwa sa umpisa..tapos sabi sa umpisa muna daw 512kbps muna ang koneksyon ko kasi sa monday pa daw maactivate to 1mbps..so ok lang kasi sulit naman..may internet na agad..ang signal laging 100%..speedtest ko average ng 0.40mbps..
At eto na ang umpisa ng problema…dumating na ang Monday..wala pa tumatawag sakin galing globe kung naactivate na..kasi sabi ng installer may tatawag daw..so ang nangyari ako pa yung tumawag sa 211..sabi bukas daw at activated naman na daw to 1mbps…kaso ganun parin ung speed ko..walang nagbago..kinabukasan may tumawag tinanong mga serial numbers ng router, quality ng service ng mga installeres..kung mabait at magalang ba sila, kung nakasuot ba ng ID at naka-Uniform..(sabi ko OO pero hindi nnaman nakaUniform)..etc..tapos follow up ko ung activation, sabi activated naman to 1mbps sabi ko bat ganun 0.50mbps ang speed sa speedtest..sabi monitor ko daw hanggang bukas..so kinabukasan ganun parin..pumapalo lang ng 0.50mbps at di na lumalagpas dun kht 100% ang signal..eh samantalang ung friend ko na nagsabi sakin nitong Globe Wimax ang speed 1.13mbps eh magkalapit lang naman kami ng bahay..wed di ako makatawag sa 211..thursday na ako nakatawag..sabi ko bakit ganito connection ko then inexplain ko bakit dun sa friend ko ang taas ng speedtest..nasa 1.13mbps sya..di ata 1mbps ung binigay sakin, 512kbps lang ata at ang masama dun baka magbayad ako ng 995 pesos di naman 1mbps speed ko..lagi nilang sinasabi na “Ok naman po parameters ng account/connection nyo po sir, monitor nalng po natin hanggang bukas”..pero sabi naman nitong kausap ko sa 211 magpapadala daw na daw ng technician from globe na mismo..sabi ko sa Saturday kung pwede..di kasi ako available ng friday kasi may pasok..dumating ang saturday..di rin naman pala available ung technician ng ngaun..wait ko daw..blah blah blah..pasensya na sir..tapos di rin naman dumating..then sunday (kahapon)..may tumawag sakin na globe..may pupunta daw saamin at ichecheck..wala manlang notice 1 day before manlang na pupunta sila at linggo pa..laging walang tao ng sunday..ano ba namang serbisyo yan..ok na sana kaso sablay parin tlga..kaya eto nagdecide na ako ipadiskonek na ung wimax..money back guaranteed naman daw eh..magApply nalang ako ng Wired sa PLDT or kung papayag sila na upgrade nila imediately ung into WIRED ng globe..
mga kapatid wag kau magpapakabit sa digitel line sobrang madaya ang company nla
para kang kumuha ng martilyo na pinukpok sa ulo mo hehe..
kapag naka plan 1mb ka so ibig sabihin medyo mabilis na un ok na un hangang apat na pc
kapg nag speed test ka 300kbps lang ang nakukuha mo minsan wala pa. at ang technical nila nila 1 month bago makapunta sa bahay nyo. kung wala kang high blood aatakihin ka parin tataas parin ang dugo mo sa bagal ng serbisyo. mabagal at delay na internet, mabagal na tech support, yung monthly bills lang ang walang delay bweset talaga
mukang pera.
tips lang. kapag naka digitel line kau kahit wala pa sira net nyo tumawag na kau sa customer service nla. kc wala pa 1 month slow connection or wala na talaga connection yan para naka timbre na hehehe!!! at least araw nlang bibilangin mo hindi na isang buwan para maayos ng technician nla.
wala talagang kwenta bwuset na digitel line
hi 2 all… location ko San Jose Del Monte, Bulacan… nka 2 broadband nkmi smart bro, globe bro at ngaun ung wimax ng globe kc DiGitel lng dsl smin pro di ako twala dun kya broadband nlng kmi… sMart bro pnkauna nmin pgdting sa browsing di tlga maasahan tpos ung tech support ang tgal..pro pg online games ok sya… after 9 months pnaCut na nmin… tpos ng globe broadband kmi ung unang version.. grbe xperience ko dun super bagal net pti sa gg taas ping… after 8 months pnacut nmin tpus lately bumili kmi ng bgong pc at nlaman ko na may bgo plang plan sa GLOBE ung Wimax… pkabit kmi mblis nmn tech staff nla… Ok smin WImax blis ng browsing umaabot ng 1.59mbps by the way 1mbps plan ko…. kso ang taas pa rin ng ping umaabot ng 150ms special force lng 2loy mlaro ako… pro panapnta ako ung tech support bka maayos nla… tmawag ako after 1 DAY lng nanjan na cla… pro di ko alam kung naayos tlga nla ung ping ko… in general mas ok connection ng globe wimax sa browsing pro mas ok ung smart bro pgdting sa online gaming… sna maayos na ito ng globe….
Share ko lang experience ko with PLDT DSL. For months now araw araw intermittent ang internet ko. Almost every hour nag kakaroon ng problema. So, ako tatawag sa kanila. Ask sila about modem brand, OS, etc. Maayos naman ako sumagot. Then sasabihin nila open ko daw pingtest. Frustrating na reply ko is, not even google will open up sa browser. I’m receiving “Request Timed Out”. Have an inconsistent ms ranging from 100-500ms. Then 1 time may pumunta. Pag punta nya wala naman sya ginawa ang sinabi nya lang sakin was. May inayos daw sya sa main office. Ask ko ano ung inayos. Sagot nya ayos na sir ayos na net nyo. Ayaw sagutin or walang maisagot sa kung ano inayos. 2 days after nya pumunta balik na naman sa ganun ung internet. Failure at it’s finest sa service. Pero when it comes to billing 2 weeks before due date tumatawag na sila to remind us. WoW!! Wala ba improvement PLDT DSL?
Mga kababayan. Based sa experience ko, Sa bayantel almost 3 years na akong me dsl (residential 768 kpbs pero lagi syang 1.5mpbs) ok ang service ng bayantel. isang tawag mo lang nandyan na agad yung mga technician. Minsan 4am ako nag report. 12noon nandyan na agad yung mga tech…
Bale dalawa yung connection ko, yung isa business line na naka 2mpbs para sa internet shop namin… ok lahat ng service ng bayantel based on our experience dito sa Payatas Area… Payatas Area na to ah!
Thanks Kabababayan!
HI, Just want to make a comment. I was previously subscribed to Bayantel for like 2 years at ok naman ang service, I applied thru an agent at mabilis sila magkabit. Connection-wise, I only had 2 incidents na nawalan ng internet sa bahay. Unfortunately, I had to relocate to Mandaluyong where there is no bayantel service so I disconnected my subscription with them. Now im in limbo as to who to subscribe. But my choice would be Globe Wimax. Ill try this one because of their money-back guarantee.
Comments for SmartBro Prepaid Plug-it
With regards to connection, as with other isp’s, may downtimes pa din at intermittent connections. Most of the time the speed is pretty good ranging from 300kbps to 1.13 mbps. May times pa na umabot yung connection ko sa 3.0 mbps, eh ang advertised lang eh 2 mbps. Then there is a time that I downloaded Adobe Premiere Pro, mga 5 to 7 GB yon, less than 6 hours ko lang nadownload. Less than 1 hour lang for 800mb movies. So I can really say that the service is good enough for my budget.
For most ISP’s may you should consider the following:
1. Determine if your area has a good signal, coverage, or line.
2. Always read the TERMS and AGREEMENT.
3. Ask if there is a lock-in period
4. Determine if there is a bandwidth cap and its maximum capacity allowed.
5. Search the Internet for reviews about the different ISP’s.